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rockchalkmeg
Contributor
Message 1 of 3
‎11-02-2016 05:53 PM

Installation Incomplete

I purchased the McAfee Antivirus but am having a hard time getting it to download.  It keeps saying "Installation incomplete.  We couldn't install any of the security features incluced with your software."  Please help, I'm not very tech savvy!!

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catdaddy
MVP
MVP
Message 2 of 3
‎11-02-2016 07:03 PM

Re: Installation Incomplete

Moved from Community Support >General Discussions > Discussions

First make sure you have no other Security Applications installed, to include Windows Defender if your OS is Windows 10. It unlike prior OS has Anti-Virus Capabilities as well. Kindly follow these Guidelines/Instructions to properly do a Clean install. How To Uninstall/Reinstall McAfee Consumer Products EXCEPT Anti-Theft

If you still have issues, you can of course contact Technical Support 24/7 at no cost: https://service.mcafee.com/webcenter/portal/cp/home/contact   Online Chat\Phone being the most expedient.

All the best,

Cliff

Moderator

Consumer Products

Cliff
McAfee Volunteer
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selvan
McAfee Retired
McAfee Retired
Message 3 of 3
‎11-02-2016 07:42 PM

Re: Installation Incomplete

Hi Megan,

Please go through the below article which is more relevant to the error message that you posted

TS102268

Note that Tech Support is always available 24x7 at https://service.mcafee.com

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