Showing results for 
Show  only  | Search instead for 
Did you mean: 
Message 1 of 2

ID Theft Protection From Europe

I live in Germany. When I renewed my McAfee subscription sone months ago, I was able to register with ID Theft Protection as well. I created my profile and entered all my American data.

I attempted to log into the site from mcafee recently and received an error 16 message. I spoke to customer support in Germany to hear that the EU has blocked this in Europe.

Question: Is there a workaround to get into the site from Germany since my American data is still in there and I still receive the monthly email regarding my ID Theft status?

1 Reply
Message 2 of 2

Re: ID Theft Protection From Europe


Sorry for the inconvenience caused. Unfortunately,  IDTP website cannot be accessed outside of US, UK & Canada because the service is provided for only those locations. As an alternate, kindly use a VPN to connect to US and access the website.


If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community