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KLC
Contributor II
Message 1 of 4
‎04-19-2020 08:02 AM

I’m being ignored - help!

Hi all,

Hope you’re all keeping safe and well. I know it’s a difficult time for us all but I am getting so frustrated as I have been continually ignored since February. Countless emails and requests for refund with no response apart from an email saying to call a number that doesn’t exist! So after several months and numerous unanswered messages I am appealing to you as to how I go about obtains a refund. My auto renewal was turned off as I did this last year and when I double checked after the payment went out it still said off so I don’t understand how the payment could have been taken without authorisation! Now being ignored is double is insult. I’ve tried finding customer complaints email/phone number without success! Please can anyone help? Thank you 🙂

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3 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 4
‎04-19-2020 08:27 AM

Re: I’m being ignored - help!

We are sorry for the inconvenience..Kindly have your order ID with you for refund request. Kindly contact our technical support by clicking the below link.

https://service.mcafee.com/webcenter/portal/cp;jsessionid=2mCSm-zH8bfuVTYI2nXlGT1RjKBggEwJasaF8qfTo8...

 

 

Regards 

Magesh J

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KLC
Contributor II
Message 3 of 4
‎04-19-2020 12:04 PM

Re: I’m being ignored - help!

Hi Magdesh, thanks for replying but I have done that over 5 times over the past few months and all I get is an email confirming a ref number and saying hope that’s sorted the problem then giving me a phone number to ring that doesn’t exist if I need further help. Last reference is 2770016699 but I have loads more if you want them?

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KLC
Contributor II
Message 4 of 4
‎04-20-2020 11:45 AM

Re: I’m being ignored - help!

Hi, please can you get back to me regarding my query as I still haven’t heard anything thank you reference in last message thanks

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