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julide
Contributor
Message 1 of 3
‎01-23-2021 11:11 AM

I feel I have been scammed- auto renewal set to 'on' as default

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I have been unknowingly billed for subscription renewal without any prior warning or knowledge that the auto-renewal button is switched 'on' by default. I have only received emails of this sort:  'renewal notice- 15 days expired, get protected'. I am a person who always reads the fine-print. Contrary to  what your site claims, I have not received any reminder emails that I will be billed automatically. I have made a request online and received a Service Request 2902533038 , number however I cannot seem to get through to the telephone number provided. Please help me get my money back. Thank you

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Allwyn_GI
McAfee Retired
McAfee Retired
Message 3 of 3
‎01-29-2021 08:52 AM

Re: I feel I have been scammed- auto renewal set to 'on' as default

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Hi @julide,

Thank you for your confirmation that the refund has been processed.

 

Regards,

Allwyn I

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Allwyn_GI
McAfee Retired
McAfee Retired
Message 2 of 3
‎01-23-2021 02:47 PM

Re: I feel I have been scammed- auto renewal set to 'on' as default

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Hi @julide,

Sorry for the inconvenience caused. We have sent you an email using the service request number you have given us. Please reply back to the email so that we can help on your issue.

 

Regards,

Allwyn I

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Allwyn_GI
McAfee Retired
McAfee Retired
Message 3 of 3
‎01-29-2021 08:52 AM

Re: I feel I have been scammed- auto renewal set to 'on' as default

Jump to solution

Hi @julide,

Thank you for your confirmation that the refund has been processed.

 

Regards,

Allwyn I

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  • The amount you are charged upon purchase is the price of the first term of your subscription. The length of your first term depends on your purchase selection (e.g. 1 month or 1 year).  Once your first term is expired, your subscription will be automatically renewed on an annual basis (with the exception of monthly subscriptions, which will renew monthly) and you will be charged the renewal subscription price in effect at the time of your renewal, until you cancel (Vermont residents must opt-in to auto-renewal.)
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