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john098
Contributor
Message 1 of 2

I cant find an answer for this anywhere

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I contacted the live chat support, and after explaining my issue and how I cannot access the folder in question, the support rep I was talking to asked for remote access to my computer. They also sent me a link to download an applet to begin this process. I got paranoid and closed the tab lol can someone confirm or deny if this is normal https://100001.onl/?

1 Solution

Accepted Solutions
Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: I cant find an answer for this anywhere

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Hi @john098 

Greetings from McAfee.

We would like to let you know the standard procedure to support customers for any McAfee software related issues is connecting through remote by sending email link to customers or guiding customer to connect remote step by step. 

Please find the below link for chat support and proceed further to resolve your issue as per the instructions asked by chat support representative.

McAfee Chat Support

Alternatively, you can always  call our helpline number 24/7 (866-622-3911)US.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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1 Reply
Venkat_YM
Moderator
Moderator
Message 2 of 2

Re: I cant find an answer for this anywhere

Jump to solution

Hi @john098 

Greetings from McAfee.

We would like to let you know the standard procedure to support customers for any McAfee software related issues is connecting through remote by sending email link to customers or guiding customer to connect remote step by step. 

Please find the below link for chat support and proceed further to resolve your issue as per the instructions asked by chat support representative.

McAfee Chat Support

Alternatively, you can always  call our helpline number 24/7 (866-622-3911)US.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Venkat

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