I can't remove old device from account

[bright04631]

I have contacted customer service about removing devices from my account 3 times already, but what I got was an email that told me that they couldn't complete my request.

This is what I got on email:

"We were not able to complete your chat conversation regarding Service Request x-xxxxxxxxxx.

To re-initiate your chat, please contact support using the link below during our hours of operation and we will be happy to assist you.

https://service.mcafee.com/contact?SR=x-xxxxxxxxx

If we do not hear from you in the next 48 hours, we will close your service request."

So I just want to know how to remove a device from the account.

[Venkat_YM · Accepted solution]

Hi @bright04631 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

[nphudd]

This is a longstanding problem for me too. My account has several old devices long disposed of (disk reformatted etc). Now I simply want to reconfigure my PC and am unsure that the PC name will remain the same so I want to uninstall McAfee and reinstall later. Why on earth is this so complicated, and how do I remove the old devices which I no longer have?