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Former Member
Message 1 of 3

How to get support?

This is so frustrating

I successfully paid the fee for the license renewal, but the software still shows that my license has expired. How can I get the status changed? Please help. Thanks.

2 Replies
Message 2 of 3

Re: How to get support?

You may have a corrupted installation so try uninstalling in the normal manner using Control Panel > Programs etc.   Then run the MCPR removal tool listed under Useful Links at the top of this page and reboot.

Then reinstall from your online account.

If that fails try contacting Technical Support, it's free by phone or online chat, also linked under Useful Links.

You may have to change the country selection at the top right of the support page.

Good luck.

Former Member
Message 3 of 3

Re: How to get support?

Kindly follow the steps outlined in here : http://service.mcafee.com/faqdocument.aspx?id=TS100966  that would help you to get the concerned programs updated on your PC. If you still have issues kindly click on Useful links at the top of this page and click on Technical support so as our technicians would help you get it fixed .


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