Edward Preble wrote:
Are there any other options before I proceed with the uninstall/reinstall route? I'm concerned that it will simply keep happening if I can't find the actual solution.
Please reach out to Support whom has tools to disable Verbose logging. If you are comfortable (doing yourself) I can send the instructions through a Private Message.
I haven't contacted support yet because they don't have any kind of email option. I don't have the ability to use chat or phone at work right now.
Is there a way to delete the file without uninstalling? Disabling logs etc may solve the going forward problem, but I still cant get rid of the file.
Instructions to disable the verbose logging would be great to try.
There is no way to delete it other than removing all McAfee software, rebooting and starting again with a fresh installation.
I have the self-same file in my MSC LOGS folder but it's only 34MB in my case.
I tried disabling Access Protection and deleting it, it wouldn't go stating that it was open (in use) in Home Network, so I left it alone.
As to the possibility that verbose logging was turned on, that would only be the case if you had been connected with a technician at some stage and somehow it was accidentally left turned on.
I will leave that possibility to . However it wouldn't be memory usage that you would notice then, it would be physical storage size diminishing steadily as the hard drive filled up with logs.
You could try searching your hard drive for a bat file called McLogCollect - if found, run it and turn off verbose logging in it's settings..
I don't think that's the case here. Something major must have have happened in order for the logs to amass such a quantity of items.
I feel you have done all you can here as you have not contacted support the verbose logging would not be applicable and as a tech said the logs it creates can be deleted.
Try the firewall log turning off worth a check to confirm if this the cause. I so fell it is uninstall then reboot run MCPR removal tool then reboot reinstall time. It does not take too long and the file will be gone.
Thanks once again everyone for the continued tips.
I did a "safe-mode without networking" reboot, which did not load mcafee, which therefore allowed me to delete the file. I have now rebooted normally, and no file has reappeared so far. I have disabled the firewall logging. If the file stays gone for a couple days, maybe I'll restart the firewall logging and see if that was the issue or not if the file then reappears.
In summary of things that were not found to be the problem:
1- McLogCollect file does not exist on my PC
2- I haven't ever had a tech support issue, so verbose logging would never have been turned on, unless it came installed that way.
3- I am in a well above average network security environment, so I would not expect anything unusual to be going on network wise, but of course I can't be 100% sure of that. The PC is only ~1 year old, and I've never had any security/virus issues. As far as I know, my mcafee install is simply the straight stock install from Dell with no changes.
4- Firewall logging was on, and is now off. I'll test this a couple times and see what happens and see if the file reappears or not.
5- I have not used the vault file protection feature
Thank you for the update
Here is hoping all remains well !
Good to hear with firewall logging on there will be a log created but should not be large.
Sounds like everything is under control, good luck 😉
New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.
Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership: