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Maximum
Contributor
Message 1 of 10

Hard disk Encrypted

Hi, Windows 7 on my pc is crashed.
The hard disk is encrypted by Mcafee.
I've connect the hard disk on another PC.
I can not read it because the encryption.
How can I restore my data?

Thanks

Max

9 Replies
Smita_Kumari
Moderator
Moderator
Message 2 of 10

Re: Hard disk Encrypted

Hi @Maximum 

We regret the inconvenience caused.

We request you to kindly let us know if you are using consumer version of McAfee or the enterprise version?

Regards,
Smita

Maximum
Contributor
Message 3 of 10

Re: Hard disk Encrypted

I don't remember which one.
I can send a picture about the login form. Maybe it is possible to undestand which one is?

Maximum
Contributor
Message 4 of 10

Re: Hard disk Encrypted

hi @Smita_Kumari 

I don't remember which one.
I can send a picture about the login form. Maybe it is possible to undestand which one is?

Maximum
Contributor
Message 5 of 10

Re: Hard disk Encrypted

 

This is the login pic. Please give me a solution.

 

20221107_203659.jpg

Magesh
McAfee Retired
McAfee Retired
Message 6 of 10

Re: Hard disk Encrypted

Hi @Maximum 

We are sorry for the inconvenience caused. We recommend to follow the steps in the below article to get your issue resolved. 

How to unlock a computer that was locked by Anti-Theft 

Please feel free to reach our chat support if you need any further assistance. 

McAfee Chat Support 

Regards
Magesh J

Maximum
Contributor
Message 7 of 10

Re: Hard disk Encrypted

Thanks for the answer.

These are the problems:
Windows 7 doens't start anymore. I connect the Hard Disk on another PC but I cannot read it.
It is crypted.

I need an utility can read the hard disk giving the password I use in the screenshot showen in the previous post.

How is possible there is not an utility for this? Many pages of PDF only, with no solution.

Thanks. 

Maximum
Contributor
Message 8 of 10

Re: Hard disk Encrypted

No help, nothing. Bad.

Where can I download EeTech version 7?

Thanks.

Maximum
Contributor
Message 9 of 10

Re: Hard disk Encrypted

How is possible there is not solution?

Many people have this problem and no one has the answer.

This tool by McAfee is junk!

The support is junk!

To everyone, stay far from these products.

 

xin8068844519
Contributor III
Message 10 of 10

Re: Hard disk Encrypted

You can try to look on third party sites. But be sure before downloading anything from there cause it may be corrupt.

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