×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
firegirl854
Former Member
Message 1 of 7

Full Scan Freezing on Logos File

I tried to run the full scan on my computer.  The first time I got a blue screen that said it needed to shut down.  (This happened a week ago as well).  Computer shut down and restart.  I started the scan again, it froze at 2% on c:\...Logos/decorativ_lower3rd.png  I had to do a hard shut down on the computer as the whole thing froze.  Restarted, started the scan again and the same thing happened on the same file.  I just did another hard shut down, but my computer has been running a little slower and want to make sure it is not infected.  The virtual technician shows clean.  Please help!

6 Replies
Hayton
Reliable Contributor
Reliable Contributor
Message 2 of 7

Re: Full Scan Freezing on Logos File

If MVT does not report any problem with your McAfee installation then you don't need to uninstall and reinstall McAfee (which might help, but you don't have to do it yet).

The file it's actually locking up on may not be the one you see listed, the .png file. As an experiment, do two things. One, run just a Quick Scan and see if it completes. And two, run Getsusp (downloadable from HERE) and see what it says.

Let us know what the results are and, if nothing comes up, it would help to know which McAfee product you've got, what the version is (you can get the info from Security Center/About), whether it's up to date; also what your operating system is, and if it's all up to date.

Peacekeeper
Message 3 of 7

Re: Full Scan Freezing on Logos File

Also is this a Dell? Is your wireless adatptor an atheros brand?

Steps to check Version of network Adaptor:

·        Open Device manager

·        Right click on Computer

·        click on manage

·        In the left hand panel click on Device Manager

·        Right click on network adaptor

·        Click on property

·        Make sure if it is at least WLAN Atheros driver Version 8.0.0.238

·        If not update the driver and make sure you get the latest.

firegirl854
Former Member
Message 4 of 7

Re: Full Scan Freezing on Logos File

I checked the adaptor and it said Dell Wireles 1395 WLAN Mini Card and Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller.  I'm not real computer savvy, so I'm not sure how to update the driver, but it is a Dell.  I haven't tried your first step yet, but plan on doing that soon.

firegirl854
Former Member
Message 5 of 7

Re: Full Scan Freezing on Logos File

Quick Scan ran fine, the link for Getsusp ran fine, any other suggestions to get full scan to work?  I'll definitely attempt to update the driver, I'll just have to research how to do that.

Hayton
Reliable Contributor
Reliable Contributor
Message 6 of 7

Re: Full Scan Freezing on Logos File

Tony (Peacekeeper) may have the clue to this, so I'll let him take over.

The place for Dell driver downloads is HERE on the Dell site. You'll probably need your service tag to get the list of drivers for your model.

Peacekeeper
Message 7 of 7

Re: Full Scan Freezing on Logos File

Worth updating it but really I feel not the issue.

Try Peter's quick scan suggestion and in custom scan and scheduled scan settings try excluding the file/folder causing an issue.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community