Firewall popups to allow/block not fully visible

[spoon_25]

Hi,

Not really sure how to name this issue what a picture is worth 1000 words :

When McAfee ask me to allow or not access to internet to a program I just can't see all the buttons: "Allow outgoing a" which is supposed to be "allow outgoing access" is cut and I don't see at all a block button.

Moving the window to the center of the screen still doesn't make all the buttons visible and that popup isn't extensible (nor there is a close/dismiss button).

The only workaround I found till now to block access to programs is to let the popup appear, disconnect my laptop from internet (wifi + LAN cable) click on allow always, doing that the program is added in the firewall list of "Internet Connections for Programs", find it there (generally the last one at the bottom) edit the program and switch to block. I can then connect to internet again. (How dumb is that? .... ).

I'm on Windows 10 Pro x64, with all the last updates (no preview or beta version), McAfee Total protection updated to the last version, and my screen is 2560x1440, so plenty of space to fully display all the buttons to allow me to take a decision.

This issue is there for 6 months or so at least (I stopped counting).

When asked the support about it they wanted to take control of my laptop to "see and fix" the issue and even if I clearly show this popup they went and resetted the Firewall settings to defaults, which doesn't make this things visible anymore as the Firewall is way more permissive and McAfee decide automatically what to do with the connection.

I really can't believe I'm the only one in the world having this issue as the support seems unaware of that problem (and there is no way to send them a screenshot, so they continue to say the "understood the problem" and need a remote session to fix it).

Any input, idea, or at least someone knowing how to make McAfee aware of that screenshot?

[catdaddy]

Successfully moved from Service and Support to General Discussion  .Discussions

[catdaddy]

​,

                        We are aware of this issue and a Tier 2.5 Technician is presently looking into it, to include possibly gathering individual logs. Please refer to;

                          Note:  There is also a *Workaround* mentioned in the thread.

                     Hope this helps somewhat...

[spoon_25]

​ : 1 post on the forum and 10 minutes later I have more answers than 2 tech support chat sessions (1h in total and one resetting all my firewall settings as " the solution").

Thanks a lot and sorry for having posted another thread for this (I just struggled naming the issue). Will close this one and follow the one you pointed me to.

The power of community

[catdaddy]

LOL...Thank you for the kind words We all try our best.

Glad that you better understand the issue,and know that it is definitely being investigated.

All the very Best

CD

[spoon_25]

My bad I spoke too early ...

The other thread is about the advertising renewal popups, I also got them for some time ...

But nothing like not being able to block internet connections to programs, which is a functionality the tool is supposed to have.

So the common link can maybe be "how to learn where the screen ends when displaying a popup in Windows" ...

[catdaddy]

It may also help if you were to post and provide your Version/Build you are running in that thread, to add to the others experiencing the same.

[catdaddy]

You should be able to open your McAfee UI/Help/Help again/Expand/Allow or block websites.

Allow or block a website

McAfee Help

You can also go to Internet Connections for programs, and edit the permissions as well.

I also in certain instances use my *Parental Control* Features to specifically block/allow  websites/Persistent Tracking Cookies.

[spoon_25]

For the record, this is my version details (took a while to find where they moved it in the new UI )

McAfee Total Protection

version: 14.0

release name: 14.0 R12

McAfee SecurityCenter

version: 15.3

build: 15.3.3085

affid: 0

language: en-us

last update: 11/03/2017

McAfee Anti-Virus and Anti-Spyware

version: 19.0

build: 19.0.3069

last update: 17/03/2017

engine version: 2921.0

engine creation date: 17/03/2017

McAfee Personl Firewall

version: 16.0

build: 16.0.3028

last update: 28/01/2017

[catdaddy]

Other users have your Version as well. There is a Version 14.0.R13 just released as well. In addition the latter part of this month a New Version/Build 15.0.R2 is slated to be throttled out. Which includes many fixes/enhancements to the New Installer.

We are presently awaiting the *FAQ* informing us as to what specifically has been changed/added.