×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
DannyCh
Contributor III
Message 21 of 33

Re: Facebook support

Jump to solution

@Venkat_YM  @Edward_Franso 

It's been another 1/2 week.

When do you think somebody who actually bothers to read before responding will get in touch with me?

DannyCh
Contributor III
Message 22 of 33

Re: Facebook support

Jump to solution

@Venkat_YM @Edward_Franso 

It's been another full week, and much longer since this thread started.

DannyCh
Contributor III
Message 23 of 33

Re: Facebook support

Jump to solution

@Venkat_YM @Edward_Franso 

...and another week

DannyCh
Contributor III
Message 24 of 33

Re: Facebook support

Jump to solution

OK @Venkat_YM @Edward_Franso 

 

It's been 3 months since this issue first came up with McAfee.

 

I'm still waiting on a resolution.

 

I'm also waiting on a more senior member of your team to join this chat to publically explain the execrable customer service.

jeff9870
Contributor
Message 25 of 33

Re: Facebook support

Jump to solution

You're probably, sadly, going to need to delete the account and try again. New everything, including URL https://mobdro.bio/ .

DannyCh
Contributor III
Message 26 of 33

Re: Facebook support

Jump to solution

Thanks, my issue isn't technical, it's with customer service.

 

@Venkat_YM 

@Edward_Franso 

I repeat again - please get someone to publicly explain the deplorable customer service. All McAfee customers are subsidising this woeful service, and it's to nobody's benefit not even McAfee.

 

DannyCh
Contributor III
Message 27 of 33

Re: Facebook support

Jump to solution

@Venkat_YM 

@Edward_Franso 

 

Just another reminder that this problem is outstanding.

 

This is a very poor advertisement for McAfee.

LuvDarkness
Contributor III
Message 28 of 33

Re: Facebook support

Jump to solution
They just want your money, and they don't care about YOU! 



Their 2FA system is down for months and all they tell you is "once resolved our customer service will contact you."



So I would suggest that you can change to other antivirus service provider. 
Venkat_YM
Moderator
Moderator
Message 29 of 33

Re: Facebook support

Jump to solution

Hi @DannyCh 

Greetings from McAfee.

We have several times responded to your posts and you're case also has been reported to the concern team. The issue was being said before, it was a normal behaviour on the UI to receive McAfee notifications regards to PC optimizer. When it comes to the customer service support issue that already been informed to the concern team.

Regards,
Venkat

Venkat_YM
Moderator
Moderator
Message 30 of 33

Re: Facebook support

Jump to solution

Hi @LuvDarkness 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly check the private message for further details.

Regards,
Venkat

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community