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[DannyCh]

Hi

So, I've had ongoing problems with Total Protection's built-in (and probably illegal) advertising lacking an opt-out feature. Added to that is the woefully unprofessional customer service. I won't reiterate all that here, but you can search under my name if interested.

As part of all this, I contacted the Facebook page over a month ago. On Thursday, McAfee (Kandi P) contacted me via messenger and asked for some details. I provided them, and since then, no response (5 days so far). This is the second time McAfee has contacted me via Messenger, asked for information, and then had zero follow-up (it was Sharan G last time).

At this stage, it seems like McAfee is deliberately jerking my chain with bad customer service.

Can I please get a public response as to why McAfee would contact me and then leave me hanging for 5 days?

Thanks

[Edward_Franso]

Hi @DannyCh 

Greetings from McAfee.

We are sorry for the inconvenience caused; we request you to contact our McAfee consumer support using the below link.

McAfee Chat Support request

Regards,
Edward Franso

[DannyCh]

Hi @Edward_Franso 

No. Why would I initiate a chat?

McAfee reached out to me via Messenger. I answered their query, and now they’ve left me waiting for 5 days. Again.

Please publicly explain why they did that?  It’s so wildly annoying, I suspect malice, but I guess it could be overwhelming incompetence. 

Whatever the case, I have zero patience for another wasted chat. Please show some initiative and get the relevant person to contact me. 
Regards

[cyberdude]

i would like to ask which version number do you have currently installed ?

i have seen your messages overhere and it is going in circles and comes to no answer sadly.

if you still have version R51 installed all i can say is that mcafee is rolling out new version R107.

this is throttle released to the users.

this new version brings many changes under the hood and change in features.

if you don't have this new version currently i would wait a bit and see if it goes better with popups and the like.

[DannyCh]

Thanks @cyberdude 

That’s a good suggestion for the technical problem. I’ll look at that, as needed. 
But part of what we pay for is the customer service, so I’d like to know why McAfee messaged me out of the blue, and then ignored my response. 
Looking forward to @Edward_Franso helping me with that!

[DannyCh]

Hi @Edward_Franso 

I'm confused.

Why would I initiate a chat? I have zero patience for another wasted chat. 

McAfee reached out to me via Messenger. I answered their query, and now they’ve left me waiting for 7 days. Again.

Please publicly explain why they did that. If you can't do that, maybe you can get Kandi P to contact me.

Regards

[Edward_Franso]

Hi @DannyCh 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you regarding the issue.

Regards,

Edward Franso

[DannyCh]

Hi @Edward_Franso 

I've replied to your message, although I don't know how McAfee can improve their customer service if they hide complaints.

Regards

[DannyCh]

Well @Edward_Franso 

I thought the best thing to help McAfee and the customer base was to publicly discuss  why the customer service has been so comically bad in this instance.

Instead, you sent a private message asking me to nominate a time for McAfee to call. I did that, and sat around with my phone handy for 2 hours, but McAfee did not call. No contact whatsoever.

So, we are back where we started. Only I'm more frustrated than I was before you managed to make the customer service experience even more farcical than it already was.

Can you please publicly explain what's going on?

Regards

[Edward_Franso]

Hi @DannyCh 

Greeting from McAfee,

We are sorry for the inconvenience caused. We request you to kindly share the OS details along with McAfee version and kindly help us with screen shot of issues that you are facing. 

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Chat Support

Regards,
Edward Franso