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steve7
Reliable Contributor
Reliable Contributor
Message 111 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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I just received an update, took a bit longer than normal to download, and it gave me Version 16.0 Release Name 16.0 R 6 so I guess I finally got "the update."

I'll find out tomorrow when I turn the laptop on to see if it works.

Peacekeeper
Message 112 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Yah thanks for that  I assume it is fixed now?

watchful
Former Member
Message 113 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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My version is McAfee Total Protection version: 16.0.5. It says it is fully updated and still has the pop up window on start-up. Windows 10 Home version 1709 OS build 16299.192.  What is going on?  Is this happening to everyone or just a few people?

Peacekeeper
Message 114 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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The update is rolling out now they usually throttle it so will take a while to propagate to all users.

watchful
Former Member
Message 115 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Ok, thanks, I reinstalled and it changed to R6.

Peacekeeper
Message 116 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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That is the fast way to get it. All fixed now I assume

steve7
Reliable Contributor
Reliable Contributor
Message 117 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Interface did not open when I booted up today, so the update worked.

klaus1111
Former Member
Message 118 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Apparently I have received the announced update as the pop-up is no longer happening as of today (11th January). That's the good news.

The bad news is that whilst now I can open the Security Center as before I can't do anything else with it. That's why I can't check whether I've actually installed an update or not.

The message I get is:

"We can't load this info right now. Refresh the screen and we'll try again" .

Reboot or refreshing makes no difference, I get a screen with some grey panels blinking and then the message reappears. I can click on the headers at the top, the screen goes to right page, but the message stays and I can't click on anything else (like the About button).

Whilst this is much less irritating than before, it's still not OK and I'm not sure I'm actually protected.

Help!

Peacekeeper
Message 119 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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That sounds as if you have a corrupted update Really i would not waste time but uninstall reinstall from your account it should take only 15 mins or less.

Uninstall via windows Programs and features reboot then run  MCPR

Download the MCPR tool

Reboot and follow the preparation steps for an install.

Mcafee install preparation steps

Install from your account

steve7
Reliable Contributor
Reliable Contributor
Message 120 of 127

Re: Every time I start my computer the Mcafee "main" window opens

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Klaus, I had the same problem last year and uninstall and reinstall worked.  If you're unsure about uninstalling and reinstalling, you can always call tech support and have them do it.  I've had them do it a few times.

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