Do I need to remove logmein after support by McAfee agent

[SanderNL]

Last week I was supported by a McAfee agent to scan for viruses on my PC. This was done by a remote access to my laptop. It all went so fast and I followed the instructions of the McAfee agent. No viruses were found and the remote access was terminated, I remember that I clicked on some kind of 'end of session' button. However, how can I check that this remote access is permanently ended? I asked the agent and he confirmed that the session was ended, but how can I check this on my laptop (windows 10)? The agent informed me that he used Logmein to get access to my laptop. Do I need to remove any Logmein software after the session? It feels unsafe that a remote connection was made so easily and I want to make sure this remote connection cannot be used again. The strange thing to me is that McAfee does not give any guidance on this topic on their website.

[Former Member]

Hi SanderNL

McAfee agents use LogMeIn to get the remote access of the computer. This happens via a simple download of an exe file on the machine. When the file is run and user allows the permission, the agents can access the computer. Please note that there is no software thats gets installed on the computer. The remote session is established by an applet with a one time code and it can be used only once.

Once the user ends the remote session, the session is closed completely and the applet is automatically removed from the machine. The agent doesn't have the access of the computer anymore.

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Regards
Farhan

[SanderNL]

I also called McAfee support about this question and Logmein is indeed not installed as software on the computer. However, it does leave a .exe file and several other files in the downloads folder on your computer. I have erased those files, as this is not done automatically. It would help if McAfee would give more guidance on their website on this issue.