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wagnerd
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‎04-19-2018 08:57 PM

Dell Notebook Blocked with McAfee Anti-Theft

Dell Notebook Blocked with McAfee Anti-Theft

After a long time of use, the battery of my Dell notebook stopped holding load, when changing the part, the notebook started locked, blocked with Intel Anti-Theft. On this lock screen they ask you to press 1 or 2 and require a password that I do not know. On this screen, it also says that if I need help, I should contact http://service.mcafee.com

After much research, I followed this tutorial from the link below, but upon entering my McAfee account, I did not find this "web console" where I would find the unlock password. I need help and I'll be very grateful if anyone can help me. I do not want to lose an expensive notebook just because I changed the battery. 

Tutorial link:    https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101587&centerWidth=100%2...!

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