Conflict in Incredimail 2 and Mcafee Program

[akitiara]

My Incredimail seem be lagging and freezes when I click on the field.  But when I off the "Real Time Scan" of Mcafee, then it works fine.

[exbrit]

Turning off real-time scanning means you are not protected at all so try this instead. 

Open SecurityCenter and click Virus and Spyware Protection " Real-Time Scanning > Settings and uncheck 'Email attachments' click Apply. 

You may need to reboot to have that take full effect.

This will still protect you because if you save any attachments to your hard drive then real-time scanning will detect them.

There is one other thing you could try.  Open Web and Email Protection > Firewall > Internet Connections for Programs

Click the word Program to reorder them in alphabetical order.

Locate the Incredimail 2 item(s) and highlight them then click Edit

See if turning off Net Guard makes any difference.

Either way, Technical Support may be of more assistance in this matter.  It's free of charge and linked underneath..

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[exbrit]

Something I forgot to mention.  If you are in the habit of storing many emails in your Inbox, this will cause scanning to occur constantly and may slow things down.  (This applies to any email client, not just Incredimail).  Create sub-folders to store emails.

[akitiara]

Thanks, your recommendation noted.  By this does not solve the problem.  What if I complete delete Mcafee and then re install.  Will that help?

[uwe-dembski]

No, it will not help.

I have tried this already. There is no change. McAfee slows down Incredimail. Also creating subfolders makes no difference.

[Mohana]

Re-install Mcafee will not solve the issue; I think Peter Suggestion will work, or you can exclude mail scanning from mcafee if you have other mail scan solution in your environment. or exclude scanning mail attatchments.

What is the version of mcafee scan engine installed?

What is mail scan solution using in your network?

any specific scan settings in VSE about mail scan or encrypted file scan?

Regards,

Mohan

[uwe-dembski]

What is the version of mcafee scan engine installed?

McAfee Total Protection, Security Cente 12.8.856

Scan 16.8, Build 16.8.708

Both on Windows 8.1 pro 64 bit and Windows 7 Home Premium 64 bit.

Incredimail 2.0

What is mail scan solution using in your network?

Only McAfee for Scan.

any specific scan settings in VSE about mail scan or encrypted file scan?

No.

[exbrit]

akitiara wrote:
Thanks, your recommendation noted.  By this does not solve the problem.  What if I complete delete Mcafee and then re install.  Will that help?

It should work as I have Incredimail installed and have no issues whatsoever, even with Email Attachments checked for scanning.

Unfortunately the Incredimail Help site is not much use as it mentions a version of McAfee that is totally obsolete.

I suggest you enlist Technical Support as I suggested.

[exbrit]

uwe-dembski wrote (in part):
any specific scan settings in VSE about mail scan or encrypted file scan?
No.

VSE is Enterprise, this is the consumer software so settings are totally different.

.

Message was edited by: Ex_Brit on 24/12/13 5:55:16 EST AM

[selvan]

Hi aktiara,

I assume that you are using the consumer version of McAfee

You can configure your email in such a way that repeated/ regular mails and automatically moved to the Personal folders (PST). This will reduce the load on RTS while scanning the mails in inbox.

Also setup Email client to cleanup older items and junk folders so that your mailbox is clean and contains the necessary stuff. As a regular TBS you can try configuring the email in IMAP if it is in POP3 and POP3 if it is in IMAP.

Post back if the issue is resolved..!