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nvcken
Former Member
Message 1 of 16

Cannot remove completely anti thief

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I tried to remove intel anti-thief service but not success.

I was used mcafee anti thief remove tool.

Even I re-install window operating.

The anti-thief message still sometimes occur when I power on my asus laptop.

1.jpg

I have remember my User Password what I was config when I install mcafee anti- thief software.

Then I choose option 1 --> I can continue boot to Window normally

2.jpg

3.jpg

I really want to disable this warning completely -  not sometimes appear when os boot

Please help , I also send support ticket but not receive any reply.

1 Solution

Accepted Solutions
exbrit
MVP
MVP
Message 15 of 16

Re: Cannot remove completely anti thief

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I am advised by Tier 2.5 support that the issue has been resolved satisfactorily.

Good luck 😉

image0022.jpg

View solution in original post

15 Replies
exbrit
MVP
MVP
Message 2 of 16

Re: Cannot remove completely anti thief

Jump to solution

"send support ticket" suggest you emailed Technical Support, that is a very slow way of getting things done.  Best to phone, second-best use online chat.

Alter your country in the drop-down menu here and use the Technical Assistance option:

Contact Support

SafeBoot
MVP
MVP
Message 3 of 16

Re: Cannot remove completely anti thief

Jump to solution
nvcken
Former Member
Message 4 of 16

Re: Cannot remove completely anti thief

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Yes, I had done exactly as the guide from Intel® Anti-Theft Service Provided by McAfee — How to Uninstall Intel® Anti-Theft Service Provided b...

I thought it was done. But sometimes when I am turn on my Asus laptop the anti-thief warning (screenshot) appear.

nvcken
Former Member
Message 5 of 16

Re: Cannot remove completely anti thief

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Please help

Peacekeeper
Message 6 of 16

Re: Cannot remove completely anti thief

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Have you contacted support in your country by phone  email is not the fastest way to get support.

exbrit
MVP
MVP
Message 7 of 16

Re: Cannot remove completely anti thief

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- what Country are you in?   I will try to alert a technician to contact you here.

nvcken
Former Member
Message 8 of 16

Re: Cannot remove completely anti thief

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My country is Vietnam

Even I brought my Asus laptop to Asus Service Center in my country, told them my issue of anti-thief.

Then they kept my laptop few day. Finally I got laptop back with issue still there. No luck.

I feel disappointed.

exbrit
MVP
MVP
Message 9 of 16

Re: Cannot remove completely anti thief

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Thank you.  I have passed this on to my contact in support and they will contact you direct.

Soon I hope.

exbrit
MVP
MVP
Message 10 of 16

Re: Cannot remove completely anti thief

Jump to solution

They have emailed you apparently.

Check all mail boxes, including spam, junk mail etc., if you don't see it.

If not received soon let me know.

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