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nmcilwaine
Contributor
Message 1 of 2

Cannot open an account with my email

Has anyone had this problem? I have been trying to use my email to access my account. Unfortunately, my password has been locked. When I try to unlock my id password by changing it, I get an error message. This has been an ongoing problem since June/22, and no technician can resolve the issue. They end the case number with someone who will call from accounts. However, no one ever calls. I have been promised a call from the supervisor several times, and still no calls.

Does anyone know how I can esculate this problem within McAfee?

1 Reply
Kumar_suman
Moderator
Moderator
Message 2 of 2

Re: Cannot open an account with my email

Hi @nmcilwaine ,

Greetings from McAfee.

Thank you for bringing this up. We observed account mismatch and have reported this to the concern team. We will keep you posted on the updates.

Best regards,

Kumar

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