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ddefillipo
Former Member
Message 1 of 6
‎10-13-2010 05:25 PM

Cannot Setup Online Backup iOn Windows 7 (64 bit)

I was running online backup on Windows Vista Home Edition.  I installed Windows 7 Professional.  Before I installed Win7, I backed up mu data using Online Backup. I reinstalled McAfee Total Protection and when I click on Online Backup, nothing happens!  I need to get this working in order to get my data back.  Any ideas?

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5 Replies
DoZe
Former Member
Message 2 of 6
‎10-13-2010 05:59 PM

Re: Cannot Setup Online Backup iOn Windows 7 (64 bit)

Hey , Mcafee online backup dosnt work on windows 7, to download your backedup data go to www.mcafee.com - my account - login - web restore.

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Dinz
Former Member
Message 3 of 6
‎10-14-2010 09:42 AM

Re: Cannot Setup Online Backup iOn Windows 7 (64 bit)

Hello ddefillipo ,


Could you please let us know if you backed up your data using Mcafee online backup the individual/standalone program (or) the one that came along your Total protection or Internet security suite ?

Regards,
Dinesh K
McAfee Online Community Moderator

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ddefillipo
Former Member
Message 4 of 6
‎10-20-2010 08:01 PM

Re: Cannot Setup Online Backup iOn Windows 7 (64 bit)

Dinz,

I am using the On-line backup in Total Protection (Mozy).  I am running Windows 7 Professional 64 bit.

I called support and a technician helped me.

The link Online Backup in the Data Protection and Backup drop-down does not work.  Your technician had me click on "C:\Program Files (x86)\McAfee Online Backup\MOBKconf.exe"to start the application.  I was able to set up backup and restore my files.  I now have a shortcut on my desktop that directly runs MOBKconf.exe.

Will this issue be fixed in a future release?

Message was edited by: ddefillipo on 10/20/10 11:22:27 PM EDT
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Dani66
Former Member
Message 5 of 6
‎10-23-2010 09:55 AM

Re: Cannot Setup Online Backup iOn Windows 7 (64 bit)

I have exactly the same problem than ddefillipo. Windows 7 Ultimate 64 bits.

I already uninstall, use ccleanner, aceutilities, install again, technician do not fixed.

When I run C:\Program Files (x86)\McAfee Online Backup\MOBKconf.exe ask me for a licence key and email adresses.

Please Mcafee fix soon.

El mensaje fue editado por: Dani66 on 23/10/10 12:02:38 PM CDT
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ddefillipo
Former Member
Message 6 of 6
‎10-23-2010 04:47 PM

Re: Cannot Setup Online Backup iOn Windows 7 (64 bit)

You license key can be found at the McAfee Web site.  Logon to the screen that lists your subscription.  There is a link to you backup files there and you  can retrieve your key.

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