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Richard27
Contributor
Message 1 of 6

Can't unblock chrome because I don't have a subscription?

Hi,

I accidentally clicked on a pop up and blocked Chrome.

I don't have a subscription, so as far as I can see, I can't access any McAfee settings. 

How can I unblock it? I'm sure I must be missing something really obvious. 

I checked my windows firewall and it said that Chrome has public and private access.

Cheers

Richard

 

5 Replies
Hari_durairaj
Moderator
Moderator
Message 2 of 6

Re: Can't unblock chrome because I don't have a subscription?

Hi @Richard27 

Greetings From McAfee.

Please let us know the answers for the below questions.

May I know the McAfee version and windows version?

Could you please share the screenshot of the issue.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Regards,
Hari Durairaj

Richard27
Contributor
Message 3 of 6

Re: Can't unblock chrome because I don't have a subscription?

Thanks @Hari_durairaj

I have Windows version 21H1 and McAfee Livesafe version 15.0

Attached is the message that I get from Chrome.

Thanks

Richard

 
Hari_durairaj
Moderator
Moderator
Message 4 of 6

Re: Can't unblock chrome because I don't have a subscription?

Hi @Richard27 

Greetings From McAfee.

Sorry for the inconvenience caused.

Please perform the below steps and check how it goes.

Try it in alternate browser check whether you are able to connect.

Ensure windows updates and McAfee updates are up to date.

Kindly check any other anti virus is installed and interrupts the connection.

Turn off the McAfee firewall and check whether you are able to connect. If so, kindly follow the below article for work around on this particular case.

And also, make sure mentioned website connection is getting blocked by net guard. If so, allow the connection or disable the net guard under net guard option. To find the steps  kindly click on the below link

You can't access the internet when the McAfee Firewall is turned on

Alternatively, you can always contact chat support using the link below for immediate assistance or call our helpline number 24/7 (866-622-3911)US.

McAfee Support

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Hari

Richard27
Contributor
Message 5 of 6

Re: Can't unblock chrome because I don't have a subscription?

Thanks @Hari_durairaj

I've logged on this morning and Chrome is working again so I didn't have chance to try your suggestion.

Not sure why it came back!

Thanks

Richard

 

xin8068844519
Contributor III
Message 6 of 6

Re: Can't unblock chrome because I don't have a subscription?

It might be glitch of some kind. At the end its up and working.

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