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blueblue
Former Member
Message 1 of 2
‎10-27-2013 07:32 PM

Can't install McAfee Internet Security

Hi I have been trying to install Mcafee internet security for quite sometime but every single time it tells me that I do not have any programs under my account when I have a subscription until 2016.
May I know how I can go about to solve this problem?

Thank you!

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1 Reply
Peacekeeper
MVP
MVP
Message 2 of 2
‎10-27-2013 09:42 PM

Re: Can't install McAfee Internet Security

So you went you your account here

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=CS40022  and checked what products Mcafee says you have. If it says you have what you think run the removal process as per

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

reboot and run

http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe

and reinstall from your account.

If the account does not show your produc=t you need to call Customer service or Technical support and get them to sort out what happened. Their contact details are in useful links tab above.

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