Showing results for 
Show  only  | Search instead for 
Did you mean: 
Former Member
Message 1 of 2

Can't do full scan?

When I ask McAfee Total Protection to do full scan it has a green screen and says it is scanning and the little dial at the top is going round...................however none of the percentages change from 0% and no file names that it is scanning are shown.  After 30 minutes it is still in this same state?  The pause button is greyed out and if I ask it to cancel it ignores me, the only way I can get rid of the screen is to ask the computer to shut down, it then says it is shutting down but the blue circle just keeps going round and it doesn't shut down (longest I have waited is about 15 minutes!). I then have to use the power button to swith the laptop off!  I currently can't get online either!  The laptop (windows 7) cannot seem to find the BT HOme hub 4 and says limited access (which in reality means no access!), not sure if the two are related only had the home hub about 5 weeks and not used it much in that time, going to ring BT tonight and talk to India (groan) for 5 hours about the home hub but if anyone can shed any light on the McAfee scan problem I would be most grateful.  Thanks in advance.

1 Reply
Message 2 of 2

Re: Can't do full scan?

Sometimes it takes what seems to be an inordinate time to progress through the scan.  For a while the software is gathering information before it actually starts the scan.  There could also be a problem with the hard drive disk-read which is delaying it or you may have a high propoertion of zipped files?  Only a thought.

For the disk-read issue do a chkdsk /r.  http://www.sevenforums.com/tutorials/433-disk-check.html

The software also sometimes benefits from running the Virtual Technician.  http://mvt.mcafee.com/

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community