i too have this problem...but have an Acer Aspire...i have not the experience to fix this...i am up a creek in a boat with out paddles...yikes....this happened a week ago... i tryed to download the extra comp on 09's script. but i wouldnt work...so bought total proctection 2010, i ran it and totally crashed...called acer they got her to come bac to life...and very promptly i must admit....then i chatted online to macfee , they connected to my comp and crashed again with a download i think...(they asked for my phone# early in conversation) ..i never got a responce from mcafee...no call back...this is very discouraging... i too wonder if i will see a return on my purchase...i need protection today...like now people.. so please help me mcafee
The beta is available for beta testers so if any of you want you can join the beta testing and see if it works www.beta.mcafee.com though I do not know of what fixes are included .
If you do ensure you remove the old version via the removal tool MCPR available in the useful links tab above (top of page)
Hi I thought I'd add that my packard bell easynote tj61 (windows 7 64bit), is also suffering from this.
The strange thing Is I bought this laptop last chistmas (dec 2009) and managed to install without issue. However, I recently noticed that the control center popup was blank. I followed various threads that all spoke about it affecting xp machines and the solution was to uninstall mcafee using a romoval too, and reinstall it. - which i did.
Trouble it I am now experiencing the same BSOD error reported in this thread. I have even gone to the trouble of doing a full factory restore, and still no joy.
Again like the other posters I have contacted tech support and been informed that it is a known issue and that I could expect a fix within two weeks. - That was several weeks ago now and this morning I have tried again, and still no joy.
Does anyone have an update they can post here, as to the current status of this issue?
I will also be pointing out to customer service that I have now been without virus protection for well over a month now, as well as having lost well over a day of my time looking into this issue. - I look forward to hearing their comments.
I have been working on an Acer Aspire and am getting the BSOD, Driver_IRQL_Not_Less_Or_Equal, but have not noted weather I am also getting "mfehidk01.sys" within the Blue Screen for errors, but suspect this might be the case from reading all the posts on this subject. User just recently purchased the Total Protection 2010 and I installed it twice and got the same results. System restore did bring computer back to life and for now, I have at least got the "Site Advisor" from McAfee, a free download installed, which provides protection from suspucious websites. You can google it and hit the link directly if you can't easily find it on McAfee site. I am going to give this a little more time but user may have to go with alternate protection if "whomever" can't get this fixed.
I'm about to remove Mcafee from all of my computers...!! The Winows 7 BSOD on my fairly new laptop was the last straw, also happened the second week in April 2010 after some type of Mcafee update. I was forced to restore Windows back to before the Mcafee update, and since then every hour or so Mcafee complains that my computer isn't fully protected. I've clicked on the FIX button a hundred times, it "fixes" the problem for an hour 😞
McAfee support isn't much of support... b/c my license is more than 30 days old (bought in 11/2009) I can't get phone support unless I pay $10. Giving up... going to try AVAST or Msft Sec Essentials...
This may or may not be relevant but I notice that, after today's update which, unusually, necessitated a restart, I now have a new version of mfehidk.sys - plus new versions of many other McAfee files.
Could be - if I look at Navigation/McAfee Resources - About/McAfee SecurityCenter, it says Build 10.0.580. Is this the latest 'all your problems are answered' update or am I being overoptimistic? No blue screens today, anyway.
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