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abcool
Former Member
Message 101 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

I can get the BSOD to happen at will by getting McAfee Security Center to perform an update -- the Security Center Window comes up with title-bar only (rest of window is blank), then BSOD.  If I don't allow update then no BSOD.

After uninstall of Security Center (which didn't really work) and using the McAfee cleanup tool to really remove, I reinstalled Security Center -- immediate BSOD again.

Once again I uninstall Security Center (which again didn't really work) and use the McAfee cleanup tool to really remove. Now no probs... except I don't have an AV running any more and I'm out $$. 

I didn't realize that this was a BSOD for mfehidk01.sys only... I don't know if that was mentioned in the stop screen.

I'll take a look in the forum for a more general McAfee BSOD thread.

Peacekeeper
Message 102 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Any possibility of a pic of the bsod? Leave your post here for the time being as I want to see what the bsod actually says

Maybe this thread

https://community.mcafee.com/message/148355#148355

Though this 1 during boot yours appears after update

You haven't an amd cpu have you on a toshiba PC?

Message was edited by: Peacekeeper on 8/09/10 8:00:39 AM
hannenberg
Former Member
Message 103 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

I too am having the same problem on a dell PC with win7 64 bit.  I have uninstalled total protection and I'm currently using AVG without any problems.  I tried to contact mcafee tech support via chat, but was placed in an interminable queue.

I emailed tech support and requested to be notified if/when a patch or other work around is available.

Would be nice if mcafee posted this issue prominantly on their website, but I based on history that's not likely to happen.

abcool
Former Member
Message 104 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Also of note: I am using an AMD chip.

Peacekeeper
Message 105 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Mate amd cpu by chance?

The fix for amd cpu issue and some manufacturers bioses is coming end September. It is in the beta version I am running so unless someone is interested in uninstalling and jioning the beta too install it you will have to wait.  I cannot be sure the beta fix is your issue but it is for amd cpus where the bios reports the wrong number of cpus and mcafee bsods

Message was edited by: Peacekeeper on 13/09/10 2:33:09 PM

Message was edited by: Peacekeeper on 13/09/10 2:38:09 PM
muldoonc
Former Member
Message 106 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

I have had all the blue screen problems on my Toshiba Laptop and I have posted my detailed experiences on here in the last three weeks. I have been down the long road with the Help Desk and virtual technicians and money back etc. I have had all the " wait 2 weeks for patch" etc and the installs and reinstalls.

I was going to simply purchase a competitors anti virus package when low and behold a very kind gentleman form McAfee contacted me directly and now I am pleased the problem is sorted and my McAfee Protection 2010 is working perfectly.

It would be amiss of me not to provide this positive feedback and successful conclusion since Mcafee have evenntually sorted the problem on my laptop.

Thank you

Peacekeeper
Message 107 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Do you know what He did if yours is an amd cpu the fix being tested in beta works so maybe he installed that fix. Interested in finding out

Peacekeeper
Message 108 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

This to save users reading the whole thread.

1 BSODs with win 7 64bit and amd cpus in Toshiba PCs issue is fixed in an update starting Late September

2. Other BSODS or booting issues following an update could be network drivers see this post

https://community.mcafee.com/message/150924#150924

not sure if this affects above mfehidk01 error but worth a look

Daniel51
Former Member
Message 109 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Let me just say that I installed the latest McAfee Total Protection on Aug 30th on my Dell Windows 7 Ultimate machine, and my computer would not reboot the next day.  Actually, it went into a continuous reboot loop, with no chance to log in.  Mouse and keyboard would not respond and let me access safe mode, contol panel, restore,  or anything else.  My keyboard is not wireless. Sent in a service request to McAfee, no response. Took it to a computer Repair store, asked them to remove McAfee.  Somehow they did. Guess what, computer works great now (I elected to have them install a leading competing AntiVirus Product and not reinstall McAfee).  Admittedly, I am not very knowledgable about computers. However, based on my experience, I am qualified to recommend  that you NOT install McAfee Total Protection on your machine.  It trashed mine.

exbrit
MVP
MVP
Message 110 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Sorry that you had all the trouble and sorry to see you go.

Just for your future use you can prevent automatic reboot at system failure:  https://community.mcafee.com/docs/DOC-1795

At least that gives one the chance to read error codes associated with system failures.

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