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Peacekeeper
Message 81 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

We had a big talk re this issue today and our tech also had a long talk with the developers . Unfortunately they cannot find a cause as yet. I and ex_brit use both versions of win 7 and to date have not seen it on installations. There must be some common cause. They are still digging deeper into the issue sorry.

brad_moreland
Former Member
Message 82 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

I am hitting this issue.  please help.  please find minidump file attached.

Peacekeeper
Message 83 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Brad can you post your operating system details as well as PC details please

secured2k
Reliable Contributor
Reliable Contributor
Message 84 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

brad_moreland wrote:

I am hitting this issue.  please help.  please find minidump file attached.

For information purposes only...

Attached Dump: 072410-31387-01.dmp


Windows 7 Kernel Version 7600 MP (2 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS Personal

Built by: 7600.16539.amd64fre.win7_gdr.100226-1909

Machine Name:

Kernel base = 0xfffff800`02856000 PsLoadedModuleList = 0xfffff800`02a93e50

Debug session time: Sat Jul 24 11:40:29.807 2010 (UTC - 4:00)

System Uptime: 0 days 1:08:07.034


DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high.  This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: fffff8a0079b5000, memory referenced

Arg2: 0000000000000002, IRQL

Arg3: 0000000000000001, value 0 = read operation, 1 = write operation

Arg4: fffff88007ac3220, address which referenced memory


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80002afe0e0

fffff8a0079b5000


CURRENT_IRQL:  2


!thread

GetPointerFromAddress: unable to read from fffff80002afe000

THREAD fffffa8003b57680  Cid 0004.0030  Teb: 0000000000000000 Win32Thread: 0000000000000000 RUNNING on processor 1

Not impersonating

GetUlongFromAddress: unable to read from fffff80002a3cb74

Owning Process            fffffa8003b45740       Image:         System

Attached Process          N/A            Image:         N/A

fffff78000000000: Unable to get shared data

Wait Start TickCount      261987      

Context Switch Count      9093            

ReadMemory error: Cannot get nt!KeMaximumIncrement value.

UserTime                  00:00:00.000

KernelTime                00:00:00.000

Win32 Start Address nt!ExpWorkerThread (0xfffff800028d3750)

Stack Init fffff88002fdadb0 Current fffff88002fda690

Base fffff88002fdb000 Limit fffff88002fd5000 Call 0

Priority 12 BasePriority 12 UnusualBoost 0 ForegroundBoost 0 IoPriority 2 PagePriority 5

Child-SP          RetAddr           : Args to Child                                                           : Call Site

fffff880`02fd9b48 fffff800`028c5b69 : 00000000`0000000a fffff8a0`079b5000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx

fffff880`02fd9b50 fffff800`028c47e0 : 00000000`00000000 fffff8a0`079b5000 00000000`00000000 00000000`000f0001 : nt!KiBugCheckDispatch+0x69

fffff880`02fd9c90 fffff880`07ac3220 : fffff880`07ab5315 00000000`00000000 fffff880`02fd9e70 fffffa80`03b57680 : nt!KiPageFault+0x260 (TrapFrame @ fffff880`02fd9c90)

fffff880`02fd9e28 fffff880`07ab5315 : 00000000`00000000 fffff880`02fd9e70 fffffa80`03b57680 fffff800`02ba7e12 : mfehidk+0x50220

fffff880`02fd9e30 00000000`00000000 : fffff880`02fd9e70 fffffa80`03b57680 fffff800`02ba7e12 fffff880`02fda0c0 : mfehidk+0x42315



    Loaded symbol image file: mfehidk.sys

    Image path: \SystemRoot\system32\drivers\mfehidk.sys

    Image name: mfehidk.sys

    Timestamp:        Fri Apr 23 13:33:40 2010 (4BD1D9F4)

    CheckSum:         000877A2

    ImageSize:        0007EA80

    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Peacekeeper
Message 85 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Passed link onto our techs for update, whoops sorry mark did not see you there passed onto Doug as well

Message was edited by: Peacekeeper on 25/07/10 8:54:34 AM
prodipx
Contributor
Message 86 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

hi, this issue has not been resolved yet. it's not a problem with windows 7 64 bit. It gives the same error even on 32 bit. seems the issue between toshiba and mcafee. this following thread has discussion about the situation: https://community.mcafee.com/message/142363#142363

Peacekeeper
Message 87 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Wasn't this descided to be an issue between Mcafee and the toshiba bios? Ok haven't been full on on this thread but I seem to remember something about that.

What version of mcafee are you on at the moment?

Latest that has a patch for a bsod (unsure so checking if it is this one) is 10.5.194 for security centre

exbrit
MVP
MVP
Message 88 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

prodipx wrote:

hi, this issue has not been resolved yet. it's not a problem with windows 7 64 bit. It gives the same error even on 32 bit. seems the issue between toshiba and mcafee. this following thread has discussion about the situation: https://community.mcafee.com/message/142363#142363

I posted on your other thread.

Mistral1
Contributor
Message 89 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

I have the same issue on a Packard bell laptop and Compaq both 64-bit win 7 both 6 months old it goes blue screen after a while as if the background scan has hit something? its fine on the basic AV package not the total protection product , which does it without fail. Its disgusting its not been fixed and still sold as 64-bit compatible, I wont be buying anymore mcafee products.

BUT its NOT just a Toshiba issue.

HTH

exbrit
MVP
MVP
Message 90 of 121

Re: Blue Screen Installation Error ***mfehidk01.sys***

Well it works fine on my 64-bit systems, 2 Windows 7 and 2 Vista.  Did you try Technical Support Chat?

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