Blue Screen Installation Error ***mfehidk01.sys***

[dave354x]

Hi, as I speak i am on the phone to McAfee support who tell me that the current build is 14.5.113....dated 25/5/2010

This is apparently accross all servers so should be the UK version I have been trying to install.....

I am afraid that even after over 1 hour on line and phone to them there is no answer....just the same old..

This is a known issue....our engineers are working on the problem ....please wait 2-3 weeks more....

We will let you know when it is fixed....

They say i have the patience of a saint......I dont feel very saintly towards McAfee now!!

Dave

[secured2k]

This post isn't meant to solve anyone's problem but rather as a side note for me...

DMSetup.exe is loading APLoader.exe to protect the setup and install process and to perform a prescan.

The cause of the problem seems specific to certain laptops and may be an incompatibility with system software or BIOS information. We assume the driver is asking the system BIOS about how many CPUs are available and not getting correct information back.

Version 14.2.0.891, Dated Apr 14, 2010

MfeAPfa.dll, MfeAPfk.sys (Access Protection Control and Driver)

MfeHIDa.dll, MfeHIDk.sys (Driver Communications and Link Driver)

[shahamg]

Phone support from Mcafee? No worries, this will end after 90 days... they will not want to speak with you after that time. Give up on Mcafee folks, it's a joke!!!

[oztechdood]

Sign me up as a member for the can't install McAfee club without a BSOD.  I have been lurking about this thread.  Hoping for some answers.

Long story short. I have a client with a laptop. Total Protection installed on it.  Stopped updating. I opted for a reinstall of McAfee. BSOD. Ok so I figure that something is just messed up in the OS. My client originally had Vista but did an upgrade install to Windows 7. So I do a clean install of Windows 7 and the drivers.  BSOD again...  I do yet another clean install but this time install no drivers.  Then attempt to run Mcafee setup.  BSOD again..

A bit of useful info that I have learnt..  After the BSOD and after the first reboot. I find that if you run the removal tool. I don't have any more BSOD's and it seems to pretty much restores the system to normal.  Avoids having to reinstall your system from an image or worse a format and reinstall.

Like many other posters here I have talked to support on several occasions. We have done the remote sessions.  In early May I was told that engineers were aware of this problem and were working on a fix.  As far as I can tell it is definitely a hardware compatibility issue as I have installed McAfee on lots of other systems including laptops and these have no problems.

Some specs of this machine:

Compaq Presario CQ40 Notebook  (updated to latest bios)

AMD X2 Dual Core QL-64 2.1 Ghz    (Incompatiblity with AMD dual core perhaps?)

2gb Ram

ATI Mobility 3450 Graphics    (AMD/ATI chipset???)

Windows 7 Home Premium 32 Bit  (all latest drivers installed)  (Have not tested 64 bit as client only has the media for 32 bit)

Really in summary I am just keen to see this resolved. Will keep following the thread to see if we can get a resolution. The owner of this system has been extremely patient.  But really If I was charging per hour all the my with time spent  they could probably have bought about 10 years worth of security software.   I have recommended to my client to switch to another product.   And to just forgo the remaining few months on their McAfee subscription.

I have installed Microsoft Security Essentials and have concluded that software works absolutely fine. No errors and their PC is 100% stable under any normal use using other software.

[exbrit]

oztechdood wrote:
Sign me up as a member for the can't install McAfee club without a BSOD.  I have been lurking about this thread.  Hoping for some answers.
Long story short. I have a client with a laptop. Total Protection installed on it.  Stopped updating. I opted for a reinstall of McAfee. BSOD. Ok so I figure that something is just messed up in the OS. My client originally had Vista but did an upgrade install to Windows 7. So I do a clean install of Windows 7 and the drivers.  BSOD again...  I do yet another clean install but this time install no drivers.  Then attempt to run Mcafee setup.  BSOD again..
A bit of useful info that I have learnt..  After the BSOD and after the first reboot. I find that if you run the removal tool. I don't have any more BSOD's and it seems to pretty much restores the system to normal.  Avoids having to reinstall your system from an image or worse a format and reinstall.
Like many other posters here I have talked to support on several occasions. We have done the remote sessions.  In early May I was told that engineers were aware of this problem and were working on a fix.  As far as I can tell it is definitely a hardware compatibility issue as I have installed McAfee on lots of other systems including laptops and these have no problems.
Some specs of this machine: 
Compaq Presario CQ40 Notebook  (updated to latest bios)
AMD X2 Dual Core QL-64 2.1 Ghz    (Incompatiblity with AMD dual core perhaps?)
2gb Ram
ATI Mobility 3450 Graphics    (AMD/ATI chipset???)
Windows 7 Home Premium 32 Bit  (all latest drivers installed)  (Have not tested 64 bit as client only has the media for 32 bit)
Really in summary I am just keen to see this resolved. Will keep following the thread to see if we can get a resolution. The owner of this system has been extremely patient.  But really If I was charging per hour all the my with time spent  they could probably have bought about 10 years worth of security software.   I have recommended to my client to switch to another product.   And to just forgo the remaining few months on their McAfee subscription.
I have installed Microsoft Security Essentials and have concluded that software works absolutely fine. No errors and their PC is 100% stable under any normal use using other software.

This is a stab in the dark but I wonder if this registry fix will help even though you don 't have XP.

http://service.mcafee.com/faqdocument.aspx?id=TS101003

It certainly wont harm to check those keys and try it at least.

Otherwise I suggest contacting Technical Support Chat via Useful Links at the top of this page.

[oztechdood]

Thanks Ex Brit. Finally got a chance to try your stab in the dark.  See if I can get somewhere with this laptop W7 incompatibility issue..

First I run dmsetup after logging in to the account screen and it blue screens as per normal.  The screen is corrupted briefly before the

BSOD irql not less or equal.After the system reboots I refer to the online help document provided by Ex Brit

No mcafee files or folders have been created under program files so I can't enable or disable anything there.

so i move straight on to the registry edits.

mfeavfk.sys does not exist under windows\system32\drivers but I am able to find a copy under

C:\Users\user\AppData\Local\Temp\McInstallTemp\SelfProtect\Win32

I manually copy this file to \windows\system32\drivers and make the recommended registry edit to its full path

I also change the registry for mfehidk.sys so it also has the full path.

mfefirek.sys does not exist in the registry or the temporary folders so I can do nothing here...

Is there anything I can execute under C:\Users\user\AppData\Local\Temp\McInstallTemp to perform a manual setup??

There is an install.exe file but when I click it. It does nothing... I assume there must be switches or something??

Running the dmsetup after making the registry changes still throws up the same BSOD.

One thing about the fix above is that this time I haven't had to use the Mcaffee removal tool. I am still able to boot Windows...

At  least I can run retry the installations without being locked out of windows. Before I always had to resort to running the removal tool after the BSOD...

But i cannot progress any further unless someone can suggest an alternative method to install?

I have also attached a memory dump..  Might be helpful for anyone trying to troubleshoot this one..

Just as an aside  I notice that all the Mcafee installation files are still dated around the 14th of April..  I would have expected with all these engineers

franticly working on a fix that there would be newer versions of at least some files by now.  Logging in to the beta program is also disappointing as

it seems it is at a stand still.  Nothing new in months there so not even worth trying a beta again..

Message was edited by: oztechdood on 6/27/10 1:51:55 AM CDT

Message was edited by: Peacekeeper
Fixed formatting so Peter can read it easier on 27/06/10 6:31:36 PM

[Peacekeeper]

Not up with this issue will let Peter respond. I had to edit your post as for some reason the formatting was out heaps.

The beta version should get a boost soon as they intend releasing a major update mid to late July and that needs testing.

[exbrit]

Not too sure what to suggest actually.  That memory dump is really only useful to Technical Support Chat people so you might want to open a case with them.  (Useful Links above).

The other idea might be to try the beta for now?    Tony what do you think?

[Peacekeeper]

Beta is same build though this should change soon. I have only seen the error 1 time and that on shutdown on my old PC with win 7 32 bit. Never again. Asked again in our call agenda for Monday

[oztechdood]

Thanks Peacekeeper for fixing my post.  I copy and pasted into Google Chrome and for some reason I lost all my paragraphs.  Tried to edit but still coudn't get it right.

Sounds like the next beta release is the best hope.  But will see what my client wants to do.  She may just cut her losses and go with another security suite.

It's a mystery why this Compaq Notebook with W7 32 bit refuses to install any of the current McAfee antivirus products. (including the current beta)