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Former Member
Message 1 of 5

Backup overquota.


I have the problem. I'm using McAfee Internet Security and Online Backup.

Size of files to backup is approx 500Mb (~50% of quota) and when I try to backup my files Online Backup notify me that I have exceeded quota (AccountError3 - http://service.mcafee.com/faqdocument.aspx?id=TS100793&lang=en_US&prior_tid=2&AnswerID=16777216&turl...).

I can't do backup of my files since 9 Aug

What I should do to resolve this issue?

Win7 x64, Online Backup 1,16,4,0

4 Replies
Former Member
Message 2 of 5

Re: Backup overquota.

My account data on page https://login.backup.mcafee.com/account


Maybe this is the problem. Something is wrong on the server. Who can help with that?

on 8/26/11 5:22:35 AM CDT
Former Member
Message 3 of 5

Re: Backup overquota.

Hi otmop,

Sorry for the deferred response, please check your mailbox , I have sent you an email from support to arrange a call back and diagnose the issue . Please have it replied so that we could proceed further.


Former Member
Message 4 of 5

Re: Backup overquota.

I have the same problem.  It seems that once you exceed the quota there is no way back.

I did re-configure to use less space (54%) but the error will not go away.

If you are lucky enough to find the solution could you please post it, I will do the same.

Former Member
Message 5 of 5

Re: Backup overquota.

Yes. I have found the solution.

I have 3 Online Backup accounts (McAfee Internet Security). And I just reconfigured my Online Backup Software for using another account and problem has gone. This is fast solution because this is 100% server error.

Then I asked tech support about this error and they reset my Online Backup accounts for resolving this problem completely.

P.S. Sorry for my english, it's not my primary language.

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