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milligangs
Contributor
Message 1 of 3

BT Netprotect Plus Install Incomplete - Couldn't Install Security Features

I am having problems installing BT Netprotect Plus which continually fails with the error "Couldn't install any of the security features included with your software". The advice is to run McAfee Virtual Technician but this also fails.

I have a HP desktop running windows 7 and IE 9.

I have read similar discussions on this problem and have carried out a number of the suggested recovery actions but to no avail:

  • ran the McAfee clean tool MCPR
  • renamed dll files
  • Uninstalled / re-installed C++ files
  • Removed other antivirus products - winferno, Norton

The problem is now driving me mad so can anyone please help. I have attached some log information which I hope may help.

Extremely lengthy log removed, zipped and added as an attachment below - Moderator

2 Replies
exbrit
MVP
MVP
Message 2 of 3

Re: BT Netprotect Plus Install Incomplete - Couldn't Install Security Features

Moved this to the General Discussion area. I edited the log out of your post as it's just too lengthy to navigate.  I attached it as a zip attachment so any tech reading this can read it but normally only Technical Support could make head or tails of that, see the link in my signature below.

If you uninstalled all previous software and used the removal tool(s) for that then I can only assume there are still remnants of the software left behind.  What brand(s) did you have before?

Also as McAfee relies in IE even if you don't use it as your browser, you need urgently to update IE from v9 to v11.  (IE9 is a security risk).  I would do that now and make sure the rest of Windows is totally up to date.

For more help I recommend contacting Technical Support directly as they will be interested in those logs.  It's free of charge by phone or online chat.

Toronto ▪ Canada
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exbrit
MVP
MVP
Message 3 of 3

Re: BT Netprotect Plus Install Incomplete - Couldn't Install Security Features

BTW, I trust that this is Windows 7 SP1 ??  If not then it isn't supported and no wonder you are having problems.   Check here: 

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