BSOD when connecting to internet using dial-up services (yes some people still do this)

[Peacekeeper]

No so stirring him up

[zander]

I have a very similar problem to Steveo where the XP machine locks up solid rather than blue screening. This happens as soon as the machine connects to the internet. The modem log shows connection established but no data read / write information.

I am wondering if anyone has any further information on this problem ?

[jmckee]

zander wrote:
I have a very similar problem to Steveo where the XP machine locks up solid rather than blue screening. This happens as soon as the machine connects to the internet. The modem log shows connection established but no data read / write information.
I am wondering if anyone has any further information on this problem ?

The problem I experience is the same - a solid freeze. The problem is being addressed by McAfee.

[SHUBYDO61]

this is just another form of this same problem that by the way has been going on since june.

instead of telling him to start a new link we all should be telling these people to start a new anti virus program. i did and have had no problems.

[Peacekeeper]

They have been trying to get this to happen but the account they were using failed so they now have a new account to test with so we should have maybe an answer by next meeting (mon)

[SHUBYDO61]

they have been telling you all that since june. i know that you moerators are doing everything that you can do with a company that is only after peoples money but 9 months and they still cannot find an account to test? it sounds like McAfee is blowing smoke up somebodys back side to me. if they were really interested in finding a good fix then they would just get a modem and one of the free dialup programs, net zero i beleive still has a free version. i do not know about you but if i owned a company and had these many people with this problem either i would be working it or i would hire somebody to seriously look into it. again i know that you are a m,oderator and you are trying as hard as you can but you do not seem to be getting much cooperation from McAfee with your efforts.

[Peacekeeper]

No a month ago they got an old laptop with a modem and tried to connect. They have been having account issues (expired account)so they were given an account to use from 1 of the participants of this thread. We should actually have something to say by next meeting.

[steveo]

My issue was PC to PC. No internet provider involved. Surely that would be easier to test.  I have a lot to say about the "old laptop" statement but I'll try to be civil.

[Peacekeeper]

Will remind them re what you described in Post 102 here. Not a normal way of setting up a lan but might help them. Though wouldn't this require 2 modems?

Re laptop they did not have a modem to test in the office involved so they had to find 1.

Message was edited by: Peacekeeper on 21/03/12 6:13:34 AM

[hjjb]

I have been watching this thread since shortly after the original posting by Help Please on July 14, 2011.  My problem is similar to that of many of the others who have been posting here, and is identical to that described by mgenthner on October 3, 2011, in post #73.

My particulars are as follows:

Computer: Whitebox desktop, Asus P4C800 motherboard
Operating system: Windows XP Professional, SP3, fully patched
Dial-up modem: US Robotics 56K Performance Pro, model USR5610C
Modem driver: US Robotics, version 5.22.40.0

McAfee software: AntiVirus Plus 2010, first installed on November 15, 2009, but auto-updated several times to the current version, which is as follows.

McAfee SecurityCentre:
Version: 11.0
Build: 11.0.654
Affld: 0-882
Language: en-ca
Last update: 1/21/2012

McAfee VirusScan
Version: 15.0
Build: 15.0.294
Last Update: 4/2/2012
DAT Version: 6668
DAT Creation Date: 4/2/2012
Boot DAT Version: 6661.0000
Boot DAT Creation Date: 3/26/2012
Engine Version: 5400.1158

In a nutshell, I usually connect to my ISP via cable, but, when the cable service is down (which can be quite often, especially during periods when the cable company is doing upgrades or repairs to its network), I connect via dial-up, mostly just to pick up or send email.  Until about the middle of 2011 (I am not sure of the exact date), I had no problem whatsoever with my dial-up connection.

As things stand now, if I try to dial in to my ISP, everything proceeds normally until the dial-up process reaches the stage of “Registering your computer on the network,” whereupon my computer freezes up solid (no mouse and no keyboard).  It is not even possible to hang up the phone (which continues to produce the usual modem noises).  The only way out is to hit the Reset button.

Said another way, all of this means that, for the last nine months or so, because of a flaw in McAfee’s software, my dial-up service has been unusable, and I have been without a back-up to my cable service.

Needless to say, having to wait nine months (and who knows for how much longer) for McAfee to fix this problem is completely, utterly, unacceptable, and is made even worse by the fact that McAfee knows exactly which update is responsible.  I realize that the moderators are doing what they can to move things along, but, for anyone to suggest that this ridiculous delay is being caused by things such as McAfee’s being unable to obtain a computer with a dial-up modem, or being unable to gain access to a dial-up account, is too laughable for words.  Even if one could bring oneself to believe such nonsense, one would then have to ask why on earth these people are being allowed to do things like develop anti-virus software.

What is needed here is a good, swift, kick to McAfee’s patootie, this in the form of the world’s being made aware of just how thoroughly incompetent these people can be.  And that is exactly what they are going to get unless they begin to address the current problem before too much longer.  I, at least, have run out of patience with McAfee (and I haven’t even touched on the annoying icon that, for well over a month in late 2011 and early 2012, they were putting on people’s Desktop after every start-up).