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Stefanijak
Contributor
Message 1 of 4
‎10-13-2020 02:45 PM

Auto-renewal Refund

I have 2 tickets opened with the mistake. I'm wondering how long it takes to get the refund since i didn't want to renew it. Auto-renewal was off and still somehow was charged. My card is expiring in Nov. and I hope money will be asap on my account since I will not use it any more! Tickets: SR-2848389864 and SR-2838608329. 

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3 Replies
Former Member
Not applicable
Message 2 of 4
‎10-13-2020 04:04 PM

Re: Auto-renewal Refund

Hello @Stefanijak ,

We are sorry for the inconvenience caused.

We have sent you a private email from information. Please respond to that email with the requested information so that we can assist you better.

Regards

Srinivasa Ragavan

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Stefanijak
Contributor
Message 3 of 4
‎10-16-2020 03:06 AM

Re: Auto-renewal Refund

Hello @Former Member @, I'm trying already couple of days to reply to your email but no success.  It's saying that there is some problem. Anyhow I just want my money back, I'm not going to renew my subscription I don't see where is the problem and why you need to talk to me. I tried to call and since I'm not from US I'm from Serbia it doesn't work. Do you have some email address that I can contact you?

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Stefanijak
Contributor
Message 4 of 4
‎10-21-2020 07:06 AM

Re: Auto-renewal Refund

Hi @Former Member just following up on my previous email. Any update about my refund? 

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