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Dlangen
Contributor
Message 1 of 3
‎11-24-2022 08:27 AM

Auto renewal Refund request

I have been to contact Mcaffee customer with no success their contact no. Not working... I was auto renewed on the 20/11/2022 from South Africa which was unexpected and expensive, I'm requesting a full refund please

2 people had this problem.
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2 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 3
‎11-24-2022 09:11 AM

Re: Auto renewal Refund request

Hi @Dlangen 

Greetings from McAfee.

We're sorry to inform you that we don't have an option to initiate refund through the community, so we recommend that you contact our consumer support using the below link.

McAfee Consumer Support

Regards,
Edward Franso

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tip33star
Contributor
Message 3 of 3
‎11-26-2022 06:47 AM

Re: Auto renewal Refund request

Hi Edward 

I have the same problem and what is worse is that your support functionality does not work. It does not direct me to the point where I am able to submit the request for refund. It keeps telling me to start over and shows the 800 number to call of which when I call I get the message that it is for business clients.

Can I please get a solution that works??

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