Annoying & Strange Pop-Up warning

[PurpleRose]

Why does pop up keep coming up saying I am not protected & at risk even though I downloaded mcafee & have been using it for a long time since 2020 but my laptop was still showing this annoying pop up coming up with warnings from mcafee that i dont have protection & i could be at risk even though when i open the ap it shows its running & working & it is set to auto renew & i also have the one for up to 5 devices....I decided to close message forever clicked "dont show this again" even though it warned me about doing that too it was just getting reallt annoying & confusing me a little. I am just wondering why it was showing up all the time even though i was always signed on to mcafee & set up with total protection & auto renewal? 😕

Also the advertisement is showing it is from Mcafee so that is also a confusing part & wondering if anyone else has had this problem?

[Edward_Franso · Accepted solution]

Hi @PurpleRose 

Greetings from McAfee

We are sorry for the inconvenience caused. Kindly follow the below steps and update us the issue status

• Disable information alerts in McAfee (Open McAfee >> Settings >> General Settings >> Information alerts)
• Disable Sites notification on your browser (Open Browser >> Settings >> Security and Privacy >> Site Settings >> Notifications)

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

[DavidKH]

I have this same problem of popups advising me that my system is at risk and my subscription has expired. I have changed the settings as suggested and also run a virus check the popups are still appearing and the virus check identified no problems.

Your advice would be appreciated

Thanks

[Peacekeeper]

Are the links actually McAfee read 

https://www.mcafee.com/support/?page=shell&shell=article-view&articleId=TS103285

To see what addresses are valid. This could be a fake email trying to scam you. Do not click on the link passing the mouse over them shows what the address is.

McAfee Support 

[PurpleRose]

It's not an email for me , it is a pop-up that comes on when I turn on my laptop, along with showing up every so often telling me my computer is at risk & has no protection which is really concerning & shouldn't be happening when I have paid for my subscription since 2020 & I am on auto renew & have paid for the total protection & 5 devices. I am going to try & go into the settings to disable pop-ups like it was described because I have been dealing with this for too long. My computer only has pop-ups for McAfee too its not like I have a lot of random pop ups coming up & it does look like its coming from True McAfee but I guess maybe it could be a scam too.... Anyway thanks for the help & I will try to go into settings & I will let you know if it works. Thanks so much for the help everyone.

[PurpleRose]

Quick update-
Hey, so I disabled the notifications from Mcafee in settings & I will let you know if that changed anything. I am still trying to figure out the 2nd part "disabling site settings" notifications part but I will let you know if the first step was enough to stop it. Thanks.

[TMK-MARINE]

HI,

I'm getting the same type of pop-up messages for no valid reason.

I have a license for 'TOTAL PROTECTION' which expires in December 2026.

My PC and Laptop are scanned very frequently for viruses and my McAfee report indicates 'NO VIRUSES'.  The McAfee pop-up first stated my license has expired and that I'm not protected, this is followed by YOU HAVE e.g (x9) viruses, to ultimately state I have a 'TROJAN' virus.

I have tired to complaint to McAfee via 'ONLINE CHAT' but that's not active.  I eventually managed to speak with a McAfee agent who could not resolve the problem, but assured me they would call back with an answer.  Guess what ! that never happened.

QUESTION   If you licensed software states your virus free, yet the messages from the McAfee pop-up state you have viruses; is that not possible verging on attempts of fraud ? 

If anyone else has experienced this issue, could you please advise on how it was resolved.

To say that I'm extremely angry and frustrated with this calamity is an under statement. 

[PurpleRose]

Hey TMK - MARINE, 

I am really sorry you are going through that! 
I know firsthand how stressful it was for me when I was going through my own set of Mcafee pop-up problems! 

I don't know if this will solve your problem, however, I will copy below some information I was given by McAfee support.

Once I followed these steps it did relieve my pop-up problems. 
I hope it helps your situation too!

Greetings from McAfee

We are sorry for the inconvenience caused. Kindly follow the below steps and update us the issue status

• Disable information alerts in McAfee (Open McAfee >> Settings >> General Settings >> Information alerts)
• Disable Sites notification on your browser (Open Browser >> Settings >> Security and Privacy >> Site Settings >> Notifications)

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Regards,
Edward Franso 

P.S: I hope this helps you out! 

[PurpleRose]

I also forgot to mention that I am no expert, but it sounds like your pop-ups could also be scammer related, trying to get you to click on the pop-ups & convince you that you have a virus you don't actually have.   
I still get emails from fake McAfee, trying to tell me that my protection isn't active etc. 

If McAfee is saying it is doing scans & it isn't coming up on your McAfee app, that you have viruses, then I think it is just a scammer/fraud (like you said) & I would make sure you don't open anything sent to you or popping up (you probably already know this, just a friendly reminder). 

Hoping that makes sense.