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davep630
Former Member
Message 31 of 358

Re: AnalyticsSDK process and possible memory leak

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I started having the same issue this morning.  Last night everything was fine. I don't recall if I shut the system off last night or just put it to sleep.  I did the change as suggested by peterg99 and that resolved the issue. Here is my information.

McAfee LiveSafe

Version: 14.0

Release Name: 14.0 R12

McAfee SecurityCenter

Version: 15.3

Build 15.3.3061

Affld: 550

Language: en-us

Last Update: 1/12/2017

Dell Inspiron 660

Windows 8.1

RAM: 8.0 GB

Processor: Intel Core i5-3340

System: 64-bit

catdaddy
MVP
MVP
Message 32 of 358

Re: AnalyticsSDK process and possible memory leak

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@davep360,

                   Thank you for your input, It indeed seems to be solely this Version/Build. The majority of the user,s system,s have basically been Windows 10. Thank you for providing yours.

All the Best

CD

Cliff
McAfee Volunteer
nuhairi
Contributor
Message 33 of 358

Re: AnalyticsSDK process and possible memory leak

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I am having the same problem in my Windows 10 Pro machine (running Intel on Intel Nuc).

McClientAnalytics.exe uses too much memory and hang the system (it hanged my Chrome browser too). It uses up to 3,969MB of memory (RAM) and it happened quite a lot. Possibly it is a memory leak in the software. Please fix.

Here is the detail:

McAfee LiveSAfe 14.0 R12

McAfee Security Center 15.3.3061

McAfee Antivirus and Spyware 19.0.3060

McAfee Personal Firewall 16.0.3026

McAfee Web Advisor 4.0.4.164

McAfee Anti Spam 16.0.3035

McAfee Parental Control 17.0.3038

McAfee QuickClean and Shredder 15.0.3033

McAfee Vulnerability Scanner 5.0.3053

Operating System: Windows 10 Pro 64 bit.

Hardware: Intel Core i5 (Gen 6) on Intel NUC (16GB ram).

nuhairi
Contributor
Message 34 of 358

Re: AnalyticsSDK process and possible memory leak

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I am also having the same problem. Let me know if you need to gather logs from my system if you think it would be any help.

BTW, I am a software engineer. So, if you described how to get the log, I will send it to you guys.

catdaddy
MVP
MVP
Message 35 of 358

Re: AnalyticsSDK process and possible memory leak

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​,

                   Thank you very much for your input, it is immensely appreciated. I will convey this to our Senior Level Engineer,s and quite possibly you may be contacted to allow them to set up a day and time in order to do such. I am certain you will be asked to communicate initially through a 'Direct Message'.

                    Having said this, while I suggest you keep checking back on this thread. In addition I have followed you, and if you could kindly accept my request. I will keep you apprised of when the time may be that you are contacted at your convenience of course.

                    This will go a long way in getting to the bottom of this.

​  This customer is willing to have logs collected to help resolve this issue.

Thank you,

All the Best,

Cliff

Cliff
McAfee Volunteer
halohollowhalo
Former Member
Message 36 of 358

Re: AnalyticsSDK process and possible memory leak

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Total, Win10, same, etc.

I closed and uninstalled Google Chrome and AnalyticsSDK is no longer causing me grief, except that I now have to Bing on MSEdge.  So Google is possibly the villain.

catdaddy
MVP
MVP
Message 37 of 358

Re: AnalyticsSDK process and possible memory leak

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Please be informed that a email will be waiting in their 'inbox' tomorrow morning, on your behalf.

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 38 of 358

Re: AnalyticsSDK process and possible memory leak

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Thank you for your input.

CD

Cliff
McAfee Volunteer
catdaddy
MVP
MVP
Message 39 of 358

Re: AnalyticsSDK process and possible memory leak

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​,

                I have contacted the Technician to inform him

Cliff
McAfee Volunteer
nuhairi
Contributor
Message 40 of 358

Re: AnalyticsSDK process and possible memory leak

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It could be McAfee + Google Chrome cause this problem because Google Chrome alone, look fine before I install McAfee.

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