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Contributor III
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Message 1 of 4

Advertising pop-ups

Like many others, I am receiving relentless pop-up ads from McAfee trying to get me to upgrade from Total Protection to PC Optimizer.

I wasted an hour on this last night, then another hour plus today with tech support un-installing and reinstalling McAfee.

The problem came back within 5 minutes, but the hapless techy had already declared the job closed. I'm not trying to reconnect in a chat, but have had the "connecting you in 1 minute" message for 1/2 an hour now. So we are past 2.5 hours of my time.

I'm not sure this kind of unsolicited advertising is even legal under Australian consumer law.

I want to give some feedback on the atrocious customer service I've received, but I also really want this junk advertising to go away.

Can someone please help.




Screenshot 2023-03-31 114025.pngScreenshot 2023-03-31 114053.pngScreenshot 2023-03-31 124211.png

3 Replies

Re: Advertising pop-ups

Hi @DannyCh 

We regret for the inconvenience!

I have sent a personal message. Kindly revert back with the requested details to assist you further.

Alternatively, You can always contact the chat support using below link for immediate assistance.

McAfee Support

Hari Durairaj

Contributor III
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Message 3 of 4

Re: Advertising pop-ups


I've replied.

But since this problem doesn't seem unique to me, some sort of public response is also required -- can you clarify if this sort of spamming-advertising behaviour is legal under Australian consumer law? It certainly doesn't seem ethical.


Contributor III
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Message 4 of 4

Re: Advertising pop-ups

^ still waiting on advice as to whether this kind of built-in advertising is legal under Australian consumer law.
I thought that's part of what anti-trust legislation was for, but waiting on confirmation from McAfee since they have built-in this annoying feature.

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