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Message 1 of 2

AT&T McAfee subscription download


I am unable to download McAfee subscription on the AT&T website.

I spent multiple hours with AT&T agents, we verified the ID and password.

The ID works with every other AT&T app, but when we are trying to download McAfee on the official AT&T site, we are getting a message "An error has occurred".

I only have 1 subscription which expired and it was already uninstalled, so its not causing a conflict.


We also tried clearing C&C, Private window and different browser.

Device is using Windows 10 OS.


Can you please look into it if the link is corrupt?

I also found this link on your forums, which mentions there is an issue, but it doesn't have a date on the article or i'f McAfee even cares or looking into it.

Downloading a trial version might be a short term solution, but this is an issue for more than a month.


AT&T also transferred me over to McAfee Escalation department, but they were unable to help.



1 Reply
Message 2 of 2

Re: AT&T McAfee subscription download

Hi @TangoMango 

Greetings from McAfee.

We are sorry for the inconvenience caused. I have sent a private message to you, kindly revert with the required details to help you further

Hari Durairaj

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