×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
mrtoy
Former Member
Message 1 of 3

AT&T McAfee upgrade troubles

A few days ago my AT&T/McAfee Internet Security Suite updated itself to a new version (can't find the version number anywhere). Ever since, I cannot access the internet after waking my computer from sleep mode unless I reboot my computer or reboot my DSL modem. Is there a fix?

My system:

HP Desktop

Windows Vista Home Premium SP2

P.S. I tried McAfee's on-line chat support which was useless.

2 Replies
JaiPrakash
Former Member
Message 2 of 3

AT&T McAfee upgrade troubles

Hi

Follow the below steps to overcome this issue.

Step: 1 - Open Properties window of the Network Adaptor (NVIDIA nForce 10/100/1000… or available network adaptor) from the Device Manager as shown below:

(Navigation to Device Manager: Click Start > Right Click Computer > Select Properties > Select Device Manager on the left pane)

net 1.JPG

Step: 2 – Uncheck the box beside Allow the computer to turn off this device to save poweras shown below:

net 2.JPG

Step: 3 – Change the network adapter advanced settings to below values as shown below & (Wait about 2Mins):

Sleep on disconnect: Enabled
flow control:
Disabled
interrupt moderation:
Disabled
ip checksum offload:
Disabled
jumbo packet: 9014 bytes (this might have no effect for you)
ALL large send offloads:
Disabled
BOTH low power:
Enabled
network address: not present
priority & vlan: priority
Enabled
receive side scaling:
Disabled
speed/duplex settings: auto
ALL TCP & UDP offloads:
Disabled
vlan id: 1
ALL wake ons:
Enabled

net 3.JPG

Step: 4 – Reboot the computer in turn to confirm the resolution status.

mrtoy
Former Member
Message 3 of 3

AT&T McAfee upgrade troubles

That seems to have worked. In fact, I only needed to do step 2.

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community