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ifonly01
Former Member
Message 1 of 4
‎10-05-2015 12:19 PM

AT&T Internet Security Suite not updating

I receive the McAfee Security Suite as part of my AT&T U-Verse account.  McAfee has not been updating the last couple days.  When I try to manually update, I receive Installation Error.  Anyone know how to resolve this problem?

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3 Replies
exbrit
MVP
MVP
Message 2 of 4
‎10-05-2015 01:26 PM

Re: AT&T Internet Security Suite not updating

There is a temporary issue which may hopefully be fixed soon.

Open the Interface and go to Navigation > General Settings and Alerts and open Access Protection - turn that off and click Apply.

Try a manual update to see if it works.   Give it a day or so to see if an automatic update comes in and if it still doesn't work I suggest opening a case with Technical Support, it's free by phone.

Consumer Technical Support (alter Country @ top right as needed)

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ifonly01
Former Member
Message 3 of 4
‎10-05-2015 01:38 PM

Re: AT&T Internet Security Suite not updating

I tried your recommendation and it did not work. It appears I have not received any updates since 9-26-15! 

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exbrit
MVP
MVP
Message 4 of 4
‎10-05-2015 01:51 PM

Re: AT&T Internet Security Suite not updating

Well either contact Technical Support as I suggested or do the following as it may fix it:

Run the MCPR cleanup and reboot.

Reinstall from your online account.

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