Hi everyone,
Last week I bought the license for a 3-user of Total Protection and has been only possible to run with no problems on a desktop running under Windows XP. Although on this notebook running under Windows 7 Home Premium 64 bit it has not been possible by now. Even I have seen the blue screen noticing a big crash on the system and then restarting under a safe mode. By now the computer seems to be OK...? There's no way to install properly the mentioned software. In addition Windows support line showed a message explaining that there was a problem with mcshell (indeed has not been possible yet to properly activate the registration of the pre-installed McAfee Security Center on the notebook --> all of them are original and very new).
Has anyone had such experience?
Your support will be greatly appreciated.
Thanks.
Rafa
Hi,
Check the date and time, if it is not correct, correct it and restart the computer
What is the type of Operating system ? ( Windows XP / Windows VISTA / Windows 7 )
What is the type of internet connection ? ( DSL / Dial-up / Cable / Wireless / Satellite )
Get back to us with the above details.
Hi Rafa,
May i know at which step the installation crashes , Is it when you click on the Download button on the website or when you execute the DM set up ?
Also provide us some information about the operating system of the computer , Was it an upgrade from vista or a brande new one ?
Regards,
Dinesh K
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