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petbro
Contributor
Message 1 of 3
‎05-16-2021 08:04 AM

2 problems since installing McAfee

I keep getting this dialogue box each time I open MS word 2007. Never happened before I installed McAfee. Very annoying.

And when I open scan all I get is this window with nothing else.McAfee - 'This command....'.JPGMcAfee Scan.JPG

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2 Replies
Rajiv__s
McAfee Retired
McAfee Retired
Message 2 of 3
‎05-19-2021 08:21 AM

Re: 2 problems since installing McAfee

Hello @petbro ,

Sorry about the inconvenience caused, i would suggest you to check if windows is up-to-date if not try to update it please share the OS  build. If issue persists kindly follow the below article to perform a clean reinstallation.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Regards,
Rajiv S

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anim8-1
Contributor
Message 3 of 3
‎08-08-2022 10:31 AM

Re: 2 problems since installing McAfee

This was "solved" by suggesting you/we stop using MS Word 2007 and buy a newer version that works with Windows 10. see https://www.mcafee.com/support/?locale=en-US&articleId=TS102841&page=shell&shell=article-view

I get the same error opening existing MS Word 2007 documents (not new ones). I think I'll l live with he annoyance of choosing "ok" rather than the $80 per year for personal office.

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