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VINCENT03
Contributor
Message 1 of 2
‎07-02-2018 11:06 AM

remboursement

bonjour, j'ai été débité de 89,95 euros pour renouvellement automatique, cependant j'avais déjà réalisé un abonnement pour deux ans à 109 euros, l'un le 30 JUIN 2018 et l'autre le 01 JUILLET 2018, merci de supprimer le renouvellement d'un an à 89,95 euros

2 people had this problem.
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1 Reply
gergana_kireva
Contributor III
Message 2 of 2
‎07-16-2018 02:39 AM

Re: remboursement

Bonjour,

 Si j'ai bien compris, il s'agit d'un redoublement - vous avez acheté un nouveau produit , mais l'ancien s'est renouvelé aussi, parce que l'option de renouvellement automatique n'était pas désactivée. On peut vous rembourser sans aucun problème, mais pour ce faire vous devez nous contacter soit par téléphone, soit par la messagerie instantanée. 

Cordialement,

Gergana Kireva, 

Service Clientèle McAfee

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