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Catelle
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mcAfee et Mojave Mac

Bonjour à tous, 

 

j'ai installé Monterey IOS depuis 3 jours et McAfee se ferme automatiquement dès que je clique dans l'application. je recois ce message d'erreur ( je ne mets qu'une partie, trop long sinon) par exemple si je clique sur Mise à jour:

Translated Report (Full Report Below)
-------------------------------------

Process: McAfee LiveSafe - Internet Security [4784]
Path: /Applications/McAfee LiveSafe - Internet Security.app/Contents/MacOS/McAfee LiveSafe - Internet Security
Identifier: com.mcafee.console
Version: 4.11.2 (4.11.2)
Code Type: X86-64 (Translated)
Parent Process: launchd [1]
User ID: 501

Date/Time: 2022-04-29 13:50:52.0861 -0400
OS Version: macOS 12.3.1 (21E258)
Report Version: 12
Anonymous UUID: 5D7B4E04-6B9C-A146-E864-3B57D473566C


Time Awake Since Boot: 15000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.Metal.DeviceDispatch

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000076694c282078
Exception Codes: 0x0000000000000001, 0x000076694c282078
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [4784]

VM Region Info: 0x76694c282078 is not in any region. Bytes after previous region: 129713585004665 Bytes before following region: 10234081304456
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
commpage (reserved) 1000000000-7000000000 [384.0G] ---/--- SM=NUL ...(unallocated)
---> GAP OF 0x7f481af00000 BYTES
MALLOC_TINY 7fb81af00000-7fb81b000000 [ 1024K] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.Metal.DeviceDispatch
0 libobjc.A.dylib 0x7ff800894593 objc_retain + 35
1 Foundation 0x7ff8017f84e9 -[NSBundle infoDictionary] + 39
2 Foundation 0x7ff8017fcf16 -[NSBundle bundleIdentifier] + 22
3 AGXMetal13_3 0x7ffa1b3c2df9 0x7ffa1b049000 + 3644921
4 libdispatch.dylib 0x7ff80084a317 _dispatch_client_callout + 8
5 libdispatch.dylib 0x7ff80084b4fa _dispatch_once_callout + 20
6 AGXMetal13_3 0x7ffa1b3be1ad 0x7ffa1b049000 + 3625389
7 AGXMetal13_3 0x7ffa1b3d4aea 0x7ffa1b049000 + 3717866
8 Metal 0x7ff8097efb08 -[MTLIOAccelService initWithAcceleratorPort:] + 382
9 Metal 0x7ff8097ef964 +[MTLIOAccelService registerService:] + 143
10 libdispatch.dylib 0x7ff80084a317 _dispatch_client_callout + 8
11 libdispatch.dylib 0x7ff8008577ee _dispatch_lane_barrier_sync_invoke_and_complete + 60
12 Metal 0x7ff8098b85bd MTLIOAccelServiceRegisterService + 71
13 Metal 0x7ff8097ef7cf +[MTLIOAccelDevice registerDevices] + 146
14 Metal 0x7ff80981a115 invocation function for block in MTLDeviceArrayInitialize() + 1195
15 libdispatch.dylib 0x7ff80084a317 _dispatch_client_callout + 8
16 libdispatch.dylib 0x7ff80084b4fa _dispatch_once_callout + 20
17 Metal 0x7ff8097ef63f MTLCopyAllDevices + 189
18 CoreUI 0x7ff80835e704 ___CUIShouldUseMetalShaders_block_invoke + 11
19 libdispatch.dylib 0x7ff80084a317 _dispatch_client_callout + 8
20 libdispatch.dylib 0x7ff80084b4fa _dispatch_once_callout + 20
21 CoreUI 0x7ff80835e6f3 __38-[CUIHueSaturationFilterLocal _kernel]_block_invoke + 288
22 libdispatch.dylib 0x7ff80084a317 _dispatch_client_callout + 8
23 libdispatch.dylib 0x7ff80084b4fa _dispatch_once_callout + 20
24 CoreUI 0x7ff80835e5d1 -[CUIHueSaturationFilterLocal _kernel] + 42
25 CoreUI 0x7ff80835e29e -[CUIHueSaturationFilterLocal outputImage] + 451
26 Foundation 0x7ff8018220e0 -[NSObject(NSKeyValueCoding) valueForKey:] + 307
27 CoreUI 0x7ff80833f3f5 -[CUIShapeEffectStack standardEffectCompositeWithShapeImage:blendOntoImage:] + 443
28 CoreUI 0x7ff80835cb6c -[CUIShapeEffectStack newFlattenedImageFromShapeCGImage:withScale:cache:] + 148
29 CoreUI 0x7ff808347e86 -[CUIThemeFacet updateLayer:effects:] + 691
30 CoreUI 0x7ff8083626d9 CUICoreThemeRenderer::MakeOrUpdateProgressBarLayer(CUIDescriptor const*, CALayer**) + 2369
31 CoreUI 0x7ff808345885 CUICoreThemeRenderer::CreateOrUpdateLayer(CUIDescriptor const*, CALayer**) + 843
32 CoreUI 0x7ff8083454b6 CUIRenderer::CreateOrUpdateLayer(__CFDictionary const*, CALayer**) + 184
33 AppKit 0x7ff80342d822 -[NSCompositeAppearance _callCoreUIWithBlock:options:requireBezelTintColor:] + 386
34 AppKit 0x7ff803447c95 -[NSAppearance _createOrUpdateLayer:options:] + 79
35 AppKit 0x7ff80358623b -[NSProgressIndicator updateLayer] + 529
36 AppKit 0x7ff8034f3ec9 _NSViewUpdateLayer + 98
37 AppKit 0x7ff8034105eb +[NSAppearance _performWithCurrentAppearance:usingBlock:] + 66
38 AppKit 0x7ff80364fb82 __30-[_NSViewBackingLayer display]_block_invoke + 113
39 AppKit 0x7ff80344c885 -[NSFocusStack performWithFocusView:inWindow:usingBlock:] + 92
40 AppKit 0x7ff8034f3892 -[_NSViewBackingLayer display] + 383
41 QuartzCore 0x7ff807fe3951 CA::Layer::display_if_needed(CA::Transaction*) + 873
42 QuartzCore 0x7ff80813a336 CA::Context::commit_transaction(CA::Transaction*, double, double*) + 640
43 QuartzCore 0x7ff807fc5231 CA::Transaction::commit() + 777
44 AppKit 0x7ff80358f761 __62+[CATransaction(NSCATransaction) NS_setFlushesWithDisplayLink]_block_invoke + 285
45 AppKit 0x7ff803cd6668 ___NSRunLoopObserverCreateWithHandler_block_invoke + 41
46 CoreFoundation 0x7ff800ac6f75 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23
47 CoreFoundation 0x7ff800ac6e0a __CFRunLoopDoObservers + 543
48 CoreFoundation 0x7ff800ac628c __CFRunLoopRun + 840
49 CoreFoundation 0x7ff800ac5884 CFRunLoopRunSpecific + 562
50 HIToolbox 0x7ff809bbbce6 RunCurrentEventLoopInMode + 292
51 HIToolbox 0x7ff809bbb913 ReceiveNextEventCommon + 283
52 HIToolbox 0x7ff809bbb7e5 _BlockUntilNextEventMatchingListInModeWithFilter + 70
53 AppKit 0x7ff80342353d _DPSNextEvent + 927
54 AppKit 0x7ff803421bfa -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1394
55 AppKit 0x7ff8034142a9 -[NSApplication run] + 586
56 AppKit 0x7ff8033e8227 NSApplicationMain + 817
57 dyld 0x204e4251e start + 462

Thread 1:: com.apple.rosetta.exceptionserver
0 runtime 0x7ff7ffebd9a4 0x7ff7ffeb9000 + 18852
1 runtime 0x7ff7ffecb738 0x7ff7ffeb9000 + 75576
2 runtime 0x7ff7ffecced0 0x7ff7ffeb9000 + 81616

Thread 2:
0 ??? 0x7ff890fd6940 ???
1 libsystem_kernel.dylib 0x7ff8009ccd5a __select + 10
2 libfmphelpers.dylib 0x10d361aa9 FMP::FMPCommBroker::run(void*) + 457
3 libsystem_pthread.dylib 0x7ff800a014e1 _pthread_start + 125
4 libsystem_pthread.dylib 0x7ff8009fcf6b thread_start + 15

Thread 3:: com.apple.NSEventThread
0 ??? 0x7ff890fd6940 ???
1 libsystem_kernel.dylib 0x7ff8009c497a mach_msg_trap + 10
2 libsystem_kernel.dylib 0x7ff8009c4ce8 mach_msg + 56
3 CoreFoundation 0x7ff800ac7db0 __CFRunLoopServiceMachPort + 319
4 CoreFoundation 0x7ff800ac6440 __CFRunLoopRun + 1276
5 CoreFoundation 0x7ff800ac5884 CFRunLoopRunSpecific + 562
6 AppKit 0x7ff803590f5e _NSEventThread + 132
7 libsystem_pthread.dylib 0x7ff800a014e1 _pthread_start + 125
8 libsystem_pthread.dylib 0x7ff8009fcf6b thread_start + 15

T proc 8:4:4 processors, 16 GB, SMC
Graphics: Apple M1, Apple M1, Built-In
Display: SE2717H/HX, 1600 x 900, Main, MirrorOn, Online
Display: Color LCD, 2560 x 1600 Retina, MirrorOn, Online
Memory Module: LPDDR4
AirPort: Wi-Fi, wl0: Feb 8 2022 01:44:45 version 18.60.21.0.7.8.126 FWID 01-1cdae627
Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB31Bus
USB Device: USB3.0 Hub
USB Device: STORE N GO
USB Device: USB 10/100/1000 LAN
USB Device: USB2.0 Hub
USB Device: USB Billboard Device
USB Device: USB31Bus
Thunderbolt Bus: MacBook Pro, Apple Inc.
Thunderbolt Bus: MacBook Pro, Apple Inc.

est-ce que quelqu'un connait ce problème et à une solution?

merci d'avance!!

2 Replies

Re: mcAfee et Mojave Mac

Salut @Catelle 

Salutations de McAfee !

La ligne d'assistance pour le français n'est ouverte que pendant les heures ouvrables, veuillez donc les contacter pendant les heures ouvrables. Ils vous aideront dans le traitement de votre demande.

Assistance : 02 2750703

Alternativement, vous pouvez toujours contacter le support de chat en utilisant le lien ci-dessous pour une assistance immédiate.

Assistance McAfee

Remarque : Nous avons utilisé le traducteur Google pour traduire le message ci-dessus

Salutations,
Sudharsanam G

Re: mcAfee et Mojave Mac

The telephone number you gave is incorrect, as it has only 9 digits whereas telephone numbers in France have 10 digits, so it is useless ! still no way to contact customer service, and it's beginning to be annoying.

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