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Yohan
Contributor
Message 1 of 2
‎07-01-2018 10:07 PM

Suprimer mon contre

Je veux suprimer mon contre sa fait 4 ans que jai le renouvellement automatique et sa fait 3 ans que je paye inutillement et sa commence a me couter chere pour rien  

 

Merci 

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1 Reply
gergana_kireva
Contributor III
Message 2 of 2
‎07-16-2018 02:34 AM

Re: Suprimer mon contre

Bonjour, 

L'option de renouvellement automatique n'est pas  obligatoire, vous pouvez la désactiver a tout moment a partir de votre compte McAfee. 

Normalement, si l'option est activée, McAfee vous envoie un mail automatique 2 mois avant la date d'échéance du produit.

Vous pouvze également demander un remboursement un mois après le renouvellement. Il suffit juste de nous contacter soit par téléphone, soit par chat. 

Cordialement,

Gergana Kireva,

Service Clientèle McAfee

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