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cdelecole
Contributor
Message 1 of 3
‎09-30-2019 05:33 AM

Safe Family affiche une fenetre blanche

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Bonjour,
 
Quelqu'un pourrait il me tenir au courant ou a t il le probleme également avec Safe Family qui affiche une fenetre blanche ?
Je ne vois que "McAfee - Safe Family" dans le haut de la fenêtre, et le reste de la fenêtre est blanc, donc pas d'information affichée ...
 
Le problème se pose avec tout utilisateur "Admin" standard … par contre "Administrateur" peut afficher les données … mais ce n'est évidemment pas ce que je recherche (Je dois pouvoir voir les informations moi même en étant loggé comme utilisateur admin.
 
Le numéro de ticket est le 484570-2687765699
 
Merci !!
 

 

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ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 3
‎10-02-2019 02:08 AM

Re: Safe Family affiche une fenetre blanche

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Bonjour,

Je vous remercie d'avoir contacté le Support de McAfee.

Je viens de consulter votre dossier - en fait, il s'agit d'un problème plus ou moins commun. 

Je vous prie de contacter notre service en temps réel (par téléphone ou par chat) pour qu'on prenne la main sur votre PC ( nous avons une equipe spécialisée qui s'occuppe de ce type de dysfonctionnements ) afin de résoudre le soucis . 

Notre service est ouvert du lundi au vendredi, de 9h à 18h, n'hésitez pas a nous recontacter

* De la France au 01 70 20 00 08
* De la Suisse au 02 23101033
* De la Belgique au 02 2750703
* Du Luxembourg au 04 066615670

Cordialement,
Raya
Service McAfee

 

 

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2 Replies
ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 3
‎10-02-2019 02:08 AM

Re: Safe Family affiche une fenetre blanche

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Bonjour,

Je vous remercie d'avoir contacté le Support de McAfee.

Je viens de consulter votre dossier - en fait, il s'agit d'un problème plus ou moins commun. 

Je vous prie de contacter notre service en temps réel (par téléphone ou par chat) pour qu'on prenne la main sur votre PC ( nous avons une equipe spécialisée qui s'occuppe de ce type de dysfonctionnements ) afin de résoudre le soucis . 

Notre service est ouvert du lundi au vendredi, de 9h à 18h, n'hésitez pas a nous recontacter

* De la France au 01 70 20 00 08
* De la Suisse au 02 23101033
* De la Belgique au 02 2750703
* Du Luxembourg au 04 066615670

Cordialement,
Raya
Service McAfee

 

 

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cdelecole
Contributor
Message 3 of 3
‎10-14-2019 10:14 PM

Re: Safe Family affiche une fenetre blanche

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Bonjour, toujours pas de retour depuis plus de 2 semaines sur ce ticket ouvert : 484570-2687765699 ...

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