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SuperMario
Contributor
Message 1 of 2
‎11-21-2019 11:24 PM

Safe Family - Cette application n'a pas pu être mise à jour

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Bonjour,

J'utilise la version desktop et android pour activer le contrôle parental sur le smartphone android de mon fils. Lorsque je veux lui interdire une application, je décoche "Autoriser mon enfant à y accéder" dans la fenêtre de l'app concernée, mais le message d'erreur "Cette application n'a pas pu être mise à jour" s'affiche et la case reste cochée. J'ai cherché un peu partout (google, forum, communauté) mais je n'ai pas trouvé de réponse à ma question. Pourvez-vous m'aider? Merci pour votre patience.

Mario

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ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 2
‎11-22-2019 09:05 AM

Re: Safe Family - Cette application n'a pas pu être mise à jour

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Bonjour,

D'après votre message, je peux comprendre que l'application relative à la famille sûre ne fonctionne pas correctement. Généralement, il est utile de supprimer l’application et de l’installer à nouveau. Cela devrait résoudre le problème.

Si le problème persiste après la réinstallation, veuillez contacter nos techniciens afin qu'ils puissent vous aider.
 

Du Lundi au Vendredi, de 9h à 18h.

* De la France au 01 70 20 00 08

* De la Suisse au 02 23101033

* De la Belgique au 02 2750703

* Du Luxembourg au 04 066615670

 

Cordialement,
Service Clientèle McAfee

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ivanela_i
McAfee Employee
McAfee Employee
Message 2 of 2
‎11-22-2019 09:05 AM

Re: Safe Family - Cette application n'a pas pu être mise à jour

Jump to solution
Bonjour,

D'après votre message, je peux comprendre que l'application relative à la famille sûre ne fonctionne pas correctement. Généralement, il est utile de supprimer l’application et de l’installer à nouveau. Cela devrait résoudre le problème.

Si le problème persiste après la réinstallation, veuillez contacter nos techniciens afin qu'ils puissent vous aider.
 

Du Lundi au Vendredi, de 9h à 18h.

* De la France au 01 70 20 00 08

* De la Suisse au 02 23101033

* De la Belgique au 02 2750703

* Du Luxembourg au 04 066615670

 

Cordialement,
Service Clientèle McAfee

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