×
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Michel52
Contributor III
Message 1 of 12

Problem for technical support in french

Hello to the whole team !

I tried to get technical support in French yesterday by phone but I was always transferred to the menu from where I have no possibility of pressing a key to speak to an agent in french. 

I tried with the chat too but for some reason I don't have access to the chat. I click on the chat but nothing happens. An idea?

br.png

Michel52

11 Replies
Magesh
McAfee Retired
McAfee Retired
Message 2 of 12

Re: Problem for technical support in french

Hi @Michel52 

We are sorry for the inconvenience. Please try accessing the chat portal through a diferent device and check. Also please let us know if you have tried contacting our support in any other alternate number. 

Regards

Magesh J

Michel52
Contributor III
Message 3 of 12

Re: Problem for technical support in french

Hello Magesh !

Unfortunately, I don't have any other devices, I only have my pc so I can't check if the chat working.

Here is McAfee's number, the one I have: 1-866-622-3911
Do you have another McAfee phone number for french support?

I don't speak English at all, I use Google translator. 

Thank you!

br.png

Mike52

cyberdude
Reliable Contributor
Reliable Contributor
Message 4 of 12

Re: Problem for technical support in french

hello,

in the French community section there was a posting this week from another user.

a Mcafee moderator has replied in there and with a phone number for French support.

maybe this number could be of help for you ?

the posting can be read here;

Solved: McAfee Support Community - Remboursement - McAfee Support Community

hope this helps ?

petyo_b
McAfee Retired
McAfee Retired
Message 5 of 12

Re: Problem for technical support in french

Bonjour,

Veuillez, s'il vous plaît, trouver ci-dessous le numéro du Service Client Français :

0170200008

et pour vous connecter au chat, il faut aller sur www.mcafee.fr > Support > Support client > et là vous pouvez choisir par quelle manière et pour quel type de problème vous voulez contacter le Service Français.

Nous restons à votre disposition !

Cordialement,

Service Client McAfee

Michel52
Contributor III
Message 6 of 12

Re: Problem for technical support in french

Hi cybermec !

No, not at all. I'm in Canada, in the province of Quebec. Thank you for trying.

Michel52

Michel52
Contributor III
Message 7 of 12

Re: Problem for technical support in french

Salut petyo_b !

C'est exactement ce que j'ai toujours fait pour le chat mais merci quand même. Pour le numéro de téléphone, je suis au Canada, dans la province de Québec. Ce numéro m'est inutile. J'ai oublié de donner ma localisation dans mon message précédent, désolé! 

Michel52

cyberdude
Reliable Contributor
Reliable Contributor
Message 8 of 12

Re: Problem for technical support in french

hello again,

sorry that my previous post could not help you.

since you indicate location Canada and French language i changed my own settings to see what came up for your location.

the number i have in display for location  Canada and French language is;

866 694 8802

can this number be of help perhaps ?

Michel52
Contributor III
Message 9 of 12

Re: Problem for technical support in french

Hello cyberdude !

Sorry but no. This number is Intel Security. And for some reason I can't access McAfee's chat on the internet. When I click on the chat, nothing happens. I disabled all of my browser guardians and it's still the same. It is very difficult to find french support at McAfee.

Chat support technique.png

Friendly.png

Mike52

cyberdude
Reliable Contributor
Reliable Contributor
Message 10 of 12

Re: Problem for technical support in french

hello,

thank you for the update.

unfortunate i don't have more options to assist you.

when i visit the website for support now the button for phone support is now inactive since the office is now closed.

so it is dificult to check now for me.

in the meantime i will try to sent a mcafee moderator a private message to assist you and hope there comes a respons...................

 

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community