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BernieM31
Contributor
Message 1 of 2
‎06-29-2022 04:38 AM

Mcafee LiveSafe plante au démarrage (segmentation fault !)

Après avoir installé McAfee Livesafe sur iMac (macOS Catalina 10.15.7) suivant la procédure indiquée sur le site McAfee, quand j'ouvre LiveSafe , j'ai le message

"LiveSafe a quitté de manière imprévue" en gros ça plante ! Voici un extrait du log joint ci-après.

Là, pas moyen d'avoir de support client en France, quand je vais sur "contacter un expert", je tombe sur les 2 pavés "Chat" et "Appelez Nous" qui sont grisés bien que je sois dans les heures d'ouverture.

Bref, je paye pour un produit qui ne fonctionne pas et ça m'énerve !

Donc si quelqu'un de McAfee pouvait me répondre afin que je puisse résoudre mon problème, j'apprécierai grandement.

Merci d'avance.

Process: McAfee LiveSafe - Internet Security [1048]
Path: /Applications/McAfee LiveSafe - Internet Security.app/Contents/MacOS/McAfee LiveSafe - Internet Security
Identifier: com.mcafee.console
Version: 4.11.2 (4.11.2)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: McAfee LiveSafe - Internet Security [1048]
User ID: 501

Date/Time: 2022-06-29 12:39:35.021 +0200
OS Version: Mac OS X 10.15.7 (19H1922)
Report Version: 12
Anonymous UUID: 3957F6A3-8088-4097-E4D2-788C6BAC6205

Sleep/Wake UUID: 5C0AC7AD-2DD5-4D2E-A041-AC837714B258

Time Awake Since Boot: 810 seconds
Time Since Wake: 56 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000026aa5c923c60
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [1048]

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1 Reply
Hari_durairaj
Moderator
Moderator
Message 2 of 2
‎06-29-2022 06:47 AM

Re: Mcafee LiveSafe plante au démarrage (segmentation fault !)

Salut @BernieM31 

Salutations de McAfee.

Nous vous recommandons de contacter notre support client par chat en utilisant le lien ci-dessous

https://service.mcafee.com/?utm_source&page=shell&shell=contact-support&contact-support=cs-contactop...

Veuillez vérifier si ce lien fonctionne.

Si ces informations ont été utiles de quelque manière que ce soit ou ont répondu à votre question, veuillez les marquer comme la solution acceptée et féliciter le cas échéant.

Salutations,
Hari

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