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Sarakgaming
Contributor
Message 1 of 10

Installation failed at 81% with Windows 11

I tried to install the anti-virus software, and it went well in the beginning. However, at 81%, the installation stalled and failed. The error message displayed said that something went wrong installing the 'Security Centre.' I have followed the instructions on the troubleshooting website and re-tried the installation for another 3 times, but to no avail. Can someone please help me out ?

Befor i have used kasperski for long time and have never have a issue.
How it's possible to not be able to install your antivirus ?

Merci pour votre aide !

9 Replies
Edward_Franso
Moderator
Moderator
Message 2 of 10

Re: Installation failed at 81% with Windows 11

Hi @Sarakgaming 

We regret for the inconvenience!

Kindly perform the below steps and check how it goes. 

  1. Kindly ensure windows updates are upto date
    2. Update McAfee to the latest version
    3. Uninstall any 3rd party antivirus if installed.

Alternatively, You can always contact the chat support using below link for immediate assistance or call (866 622 3911) US.

McAfee Chat support 

Regards
Edward Franso 

Sarakgaming
Contributor
Message 3 of 10

Re: Installation failed at 81% with Windows 11

Hello,

Thanks for the reply.

My Win 11 are updated to the last version. I have run MCPR. And i begin to retry install of the software. 

I come back for the result

Sarakgaming
Contributor
Message 4 of 10

Re: Installation failed at 81% with Windows 11

 

allbug_mcafee.png

All time the same problem. Stuck @ 81% I have no chance with that...

cyberdude
Reliable Contributor
Reliable Contributor
Message 5 of 10

Re: Installation failed at 81% with Windows 11

hello,

i found the following service doc from mcafee;

McAfee KB - McAfee software error on Windows: Installation incomplete (TS102268)

there is a instruction video in this document and suggestions in the doc itself.

maybe this can be of help to solve the issue perhaps ?.............

greetings

Sarakgaming
Contributor
Message 6 of 10

Re: Installation failed at 81% with Windows 11

Hello,

Thanks for the reply. I have try all the tips befor Posting here for having help.

My Problem are not solved. 

cyberdude
Reliable Contributor
Reliable Contributor
Message 7 of 10

Re: Installation failed at 81% with Windows 11

hello,

thank you for posting your update.

unfortunate i have no more suggestions currently.

best is to contact live support for further assistance at;

https://service.mcafee.com

during weekdays monday - friday from 9.00 - 17.00h.

in the middle of this page on the right side there is visible ; contact expert

click on this and follow the steps for help.

JanLuka
Contributor
Message 8 of 10

Re: Installation failed at 81% with Windows 11

Has anybody got a feedback that worked and solved the issue as I have the same?

cyberdude
Reliable Contributor
Reliable Contributor
Message 9 of 10

Re: Installation failed at 81% with Windows 11

hello,

have you tried the suggestions from the service doc when encounter installation problems :

McAfee KB - McAfee software error on Windows: Installation incomplete (TS102268)

there is also a youtube video help;

https://youtu.be/zRMPFdHsSjw

if this does not fix the issue i suggest to contact live mcafee support from link;

Contact McAfee Customer Service

hope this helps

 

EWS_Fsociety
Reliable Contributor
Reliable Contributor
Message 10 of 10

Re: Installation failed at 81% with Windows 11

Hello,

If a competing security product was installed previously, use the uninstallation tool provided by the publisher, before starting the installation of McAfee.

EWS.

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