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Incomplete Download of MS Word & MS Excel Documents

Over the last week / 10 days, when downloading an online MS Word or MS Excel document, the file fails to download completely. It shows as the full file size being downloaded, but doesn't show as being complete.

The same issue is happening in both Google Chrome and Microsoft Edge.

This means that you can't access the document in Downloads in File Explorer and when closing out of the browser an error appears to say there are still items downloading.

This error appears to have started around 17th or 18th August.

1 Reply

Re: Incomplete Download of MS Word & MS Excel Documents

@LukePalmer 

Sorry for the inconvenience caused. McAfee is aware of this issue and we request you to restart the PC and check the issue status. If issue persists, kindly follow our article to remove and reinstall McAfee.

How to remove McAfee products from a PC that runs Windows

How to download and install McAfee consumer products

Regards
Siva N.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

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