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Message 1 of 2

Cannot turn off VPN permanently

I need to turn off the VPN for work purpose. But I tried so many time, the VPN will not still off, I have selected to turn on the VPN "when I turn it on," but it didn't work, the VPN will automictically turn on. Even when I click turn off, after 10-15 SECONDS, the VPN will automictically TURN ON again! it's frustrated.    

1 Reply
Contributor II
Message 2 of 2

Re: Cannot turn off VPN permanently

Hello, I understand that you're facing difficulty turning off the VPN on your device. If the VPN is automatically turning back on even after you've tried to turn it off, you might find the following steps helpful:

  • Double-check for any scheduled tasks that might be causing the VPN to turn on automatically. Make sure there are no settings triggering the VPN connection.
  • Ensure there are no background apps running that could be activating the VPN. Certain apps might have settings that cause VPN connections.
  • Restart your device. Sometimes, a simple restart can resolve temporary glitches or issues. Review your VPN settings to make sure there aren't any configurations related to automatic connections that you might not be aware of.
  • Check if there are any software updates available for your VPN. Updates often include bug fixes that could address such issues. 

I hope it helps.

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